Canon MG6110 Manual de usuario

MG6100 series

Service Manual

(MG6110 / MG6120 / MG6130 / MG6140 / MG6150 / MG6170 /

MG6180)

Revision 0

QY8-13DA-000

Scope

This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for

qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information

applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your

region.

This manual does not provide sufficient information for disassembly and reassembly procedures.

Refer to the graphics in the separate Parts Catalog.

Revision

This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product.

When changes are made to the contents of the manual, Canon will release technical information when necessary. When

substantial changes are made to the contents of the manual, Canon will issue a revised edition.

The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:

Trademarks

Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.

without the written permission of Canon Inc., except in the case of internal business use.

CANON INC.

Inkjet Device Market Support Management Div.

451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

INTRODUCTION

[ How to use this Service Manual ]

This manual is intended to solve printer problems smoothly, with each section representing the typical service

procedures, as shown below.

This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the

graphics in the separate Parts Catalog.

MG6100 series

Troubleshooting Identify the problem, and handle it accordingly.

Repair When a part needs to be replaced, see this section.

Adjustment &

Settings After repair, perform the necessary adjustment and settings.

Verification At the end of the servicing, verify the machine following the inspection flow in this

section.

Appendix Information that will be necessary for maintenance and repair of the machine

TABLE OF CONTENTS

1. TROUBLESHOOTING

1-1. Troubleshooting by Symptom

1-2. Operator Call Error Troubleshooting

1-3. Service Call Error Troubleshooting

2. REPAIR

2-1. Major Replacement Parts and Adjustment

2-2. Part Replacement Procedures

(1) External housing, scanner unit, and document cover removal

(2) Operation panel removal

(3) Document window R removal

(4) Carriage unlocking

(5) ASF unit removal

(6) Carriage unit removal

(7) Spur unit and platen unit removal

(8) Purge drive system unit (right plate) and switch system unit (left plate) removal

(9) Engine unit reassembly

(10) Cable wiring and connection

(11) Ink absorber replacement

3. ADJUSTMENT / SETTINGS

3-1. Adjustment

3-2. Adjustment and Maintenance in User Mode

3-3. Adjustment and Settings in Service Mode

(1) Service mode operation procedures

(2) Service Tool functions

(3) LF / Eject correction

(4) Button and LCD test

(5) Ink absorber counter setting

(6) Disc label print position correction

(7) Capacitive sensor sensitivity setting

3-4. Grease Application

3-5. Special Notes on Servicing

(1) For smeared printing, uneven printing, or non-ejection of ink

(2) Paper feed motor adjustment

(3) Carriage unit replacement

MG6100 series

(4) Document pressure sheet (sponge sheet) replacement

(5) Ink absorber counter setting

(6) Preventive replacement of ink absorber

4. VERIFICATION AFTER REPAIR

4-1. Standard Inspection Flow

4-2. Integrated Inspection Pattern Print

4-3. Ink Absorber Counter Value Print

5. APPENDIX

5-1. Customer Maintenance

5-2. Special Tools

5-3. Sensors

5-4. Serial Number Location

6. MACHINE TRANSPORTATION

1. TROUBLESHOOTING

1-1. Troubleshooting by Symptom

MG6100 series TABLE OF CONTENTS

Symptom Solution

Faulty operation The power does not turn on.

The power turns off

immediately after power-on.

(1) Confirm cable connection:

- DC harness ass'y

- Power switch harness ass'y

=> No incomplete connection, cable

breakage, or cable caught in units

(2) Replace the following item(s):

- Logic board ass'y

- AC adapter

- Power switch harness ass'y

- Document top cover unit

A strange noise occurs. (1) Examine and remove any foreign material

from the drive portions.

(2) Replace the following item(s):

- The part generating the strange noise

- Logic board ass'y

The LCD does not display

properly.

A portion of the LCD is not

displayed.

The display flickers.

(1) Confirm cable connection:

- LCD FFC

- Panel FFC

=> No incomplete connection, cable

breakage, or cable caught in units

(2) Replace the following item(s):

- LCD viewer unit

- Panel cable

- Document top cover unit

- Logic board ass'y

Paper feed problems (multi-

feeding, skewed feeding, no

feeding).

(1) Examine and remove any foreign material

from the following parts:

- ASF unit

- PE sensor

- Paper guide unit

- Pressure roller unit

- Spur unit

(2) Confirm that the paper guides are set

properly.

(3) Confirm the PF rear cover and the

cassette conditions.

(4) Confirm cable connection:

- PE sensor cable

- Paper feed relay harness ass'y

=> No incomplete connection, cable

breakage, or cable caught in units

(5) Replace the following item(s):

1 / 66

- ASF unit (for paper feeding error from

the rear tray)

- Pick-up arm unit (for paper feeding error

from the cassette)

- PE sensor board ass'y

- Pressure roller unit

- PE sensor cable

- Cassette unit

Faulty scanning (no scanning,

strange noise). (1) Confirm cable connection:

- Scanner motor relay harness ass'y

- CIS cable

=> No incomplete connection, cable

breakage, or cable caught in units

(2) Replace the following item(s):

- Scanner unit

- Logic board ass'y

The disc tray is not pulled in the

feeder*2.(1) Confirm that the reflector on the back of

the disc tray is clean:

- Cleaning of the reflector

(2) Replace the following item(s):

- Logic board ass'y

- CDR tray ass'y

- Platen unit

Unsatisfactory print quality No printing, or no color ejected.

Faint printing, or white lines on

printouts.

Uneven printing.

Improper color hue.

See 3-5. Special Notes on Servicing, (1)For

smeared printing, uneven printing, or non-

ejection of ink, for details.

(1) Confirm the ink tank conditions:

- No remainder of the outer film (the air-

through must be opened)

- Re-setting of an ink tank

- Whether the ink tank is Canon-genuine

one or not

- Whether the ink tank is refilled one or not

(2) Remove foreign material from the purge

unit caps, if any.

(3) Perform cleaning or deep cleaning of the

print head.

(4) Perform print head alignment.

(5) Replace the following item(s):

- Print head*1, and ink tanks

- Logic board ass'y

- Purge drive system unit

Paper gets smeared. (1) Clean the inside of the machine.

(2) Perform bottom plate cleaning.

(3) Perform paper feed roller cleaning.

(4) Replace the following item(s):

- Pressure roller unit (if smearing is heavy)

- Print head*1 (when smearing is caused by

2 / 66

the print head)

The back side of paper gets

smeared. (1) Clean the inside of the machine.

(2) Perform bottom plate cleaning.

(3) Examine the platen ink absorber.

(4) Examine the paper eject roller.

(5) Replace the following item(s):

- The part in the paper path causing the

smearing

Graphic or text is enlarged on

printouts in the carriage

movement direction.

(1) Confirm that the carriage slit film is free

from smearing or scratches:

- Cleaning of the timing slit film.

(2) Replace the following item(s):

- Timing slit strip film

- Carriage unit

- Logic board ass'y

- Scanner unit (for copying)

Graphic or text is enlarged on

printouts in the paper feed

direction.

(1) Confirm that the LF / EJ slit film is free

from smearing or scratches:

- Cleaning of the LF / EJ slit film.

(2) Replace the following item(s):

- Timing slit disk feed film, or timing slit

disk eject film

- Timing sensor unit

- Platen unit

- Logic board ass'y

- Scanner unit (for copying)

Smearing in disc label

printing*2.

Streaks on the printed disc

label*2.

(1) Check if the printable disc is the

recommended one or not:

- Change of the printer driver settings

(2) Replace the following item(s):

- CDR tray ass'y

- Pressure roller unit (if smearing is heavy)

- Platen unit

Faulty scanning No scanning. (1) Confirm cable connection (CIS cable).

(2) Replace the following item(s):

- Scanner unit

- Logic board ass'y

Streaks or smears on the

scanned image. (1) Clean the platen glass and the document

pressure sheet.

(2) Confirm the position of the document

pressure sheet.

(3) Replace the following item(s):

- Scanner unit

- Document pressure sheet

- Logic board ass'y

Network connection problem No printing. (1) Examine if printing is performed properly

via USB connection.

3 / 66

*1: Replace the print head only after the print head deep cleaning is performed 2 times, and when the

problem persists.

*2: Only for disc label printing supported regions.

1-2. Operator Call Error (by Alarm LED Lit in Orange) Troubleshooting

Errors and warnings are displayed by the following ways:

1. Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are

displayed on the LCD in text and by icon.

2. Messages during printing from a computer are displayed on the printer driver Status Monitor.

3. Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call error

record" area in EEPROM information print

Buttons valid when an operator call error occurs:

1. ON button: To turn the machine off and on again.

2. OK button: To clear and recover from an error. In some operator call errors, the error will automatically

be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

3. Stop button: To cancel the job at error occurrence, and to clear the error.

(2) Confirm the network connection.

(3) Replace the following item(s):

- Logic board ass'y

- Wireless LAN board ass'y

Error

code U

No. Message on the

LCD Solution

Parts that

are likely

to be

faulty

No paper in the

rear tray. [1000] --- Rear tray.

There is no paper.

Load paper and press

[OK].

Confirm that the rear tray is

selected as the paper source. Set

the paper in the rear tray, and

press the OK button.

If the error is not cleared, confirm

that no foreign material is inside

the paper feed slot.

- PE sensor

board

ass'y

- ASF unit

- Pressure

roller

unit

No disc tray*1.[1001] --- There is no disc tray.

Set the tray and press

[OK].

Set the disc tray, and press the OK

button.

If the error is not cleared, confirm

that the disc tray is not cracked or

damaged.

- CDR tray

ass'y

- Carriage

unit

No printable

disc*1.[1002] --- Printable disc is not

set. Place a disc on

the disc tray and press

[OK].

Set a printable disc in the disc

tray, and insert the disc tray in the

proper position. Then, press the

OK button.

If the error is not cleared, re-set

the printable disc in the tray, and

try again.

- CDR tray

ass'y

- Carriage

unit

No paper in the [1003] --- Cassette. Confirm that the cassette is - Pick-up

4 / 66

cassette. There is no paper.

Load paper and press

[OK].

selected as the paper source. Set

the paper in the cassette, and press

the OK button.

Note that the cassette is for plain

paper only.

arm unit

- Pressure

roller

unit

- Cassette

unit

Paper jam. [1300] --- The paper is jammed.

Clear the paper and

press [OK].

Remove the jammed paper and

press the OK button.

For paper jam in the rear guide,

confirm that the rear guide is not

dislocated.

- Pick-up

arm unit

- ASF unit

- Pressure

roller

unit

- Cassette

unit

- Rear

guide

unit

Paper jam in the

rear guide. [1303] ---

Paper jam in the

under guide. [1304] ---

Ink may have run

out. [1600] U041 The ink may have run

out. Replacing the ink

tank is recommended.

Replace the applicable ink tank,

or press the OK button to clear the

error without ink tank

replacement. When the error is

cleared by pressing the OK

button, ink may run out during

printing.

- Spur unit

Ink tank not

installed. [1660] U043 The following ink

tank cannot be

recognized.

(Applicable ink tank

icon)

Install the applicable ink tank(s)

properly, and confirm that the

LED's of all the ink tanks light

red.

- Ink tank

- Carriage

unit

Print head not

installed, or not

properly

installed.

[1401] U051 Print head is not

installed. Install the

print head.

Install the print head properly.

If the error is not cleared, confirm

that the print head contact pins of

the carriage are not bent.

- Print

head

- Carriage

unit

Faulty print head

ID. U052 The type of print head

is incorrect. Install

the correct print head.

Re-set the print head. If the error

is not cleared, the print head may

be defective. Replace the print

head. If the error still persists,

confirm that the print head contact

pins of the carriage are not bent.

- Print

head

- Carriage

unit

Print head

temperature

sensor error.

[1403]

Faulty EEPROM

data of the print

head.

[1405]

Inner cover error [1841*2],

[1846*2],

[1851*1],

[1856*1]

--- Inner cover is open.

close the inner cover

and press [OK].

Close the inner cover, and press

the OK button.

If the error is not cleared, examine

that the inner cover sensor is

properly installed.

- Spur unit

- Inner

cover

unit

5 / 66

[1850*1],

[1855*1]Open the inner cover,

set the disc tray and

press [OK].

Open the inner cover, set the disc

tray, and press the OK button. - Spur unit

- Inner

cover

unit

Time-out in disc

label printing [1830*1]--- Timeout error has

occurred. A prescribed period of time (12

minutes) has elapsed without the

disc tray inserted since the

message appears to indicate that

the machine was preparing for

printing. Press the Stop button to

clear the error.

Multiple ink tanks

of the same color

installed.

[1487] U071 More than one ink

tank of the following

color is installed.

Replace the wrong ink tank(s)

with the correct one(s). - Ink tank

Ink tank in a

wrong position. [1680] U072 Some ink tanks are

not installed in place. Install the ink tank(s) in the

correct position. - Ink tank

Warning: The ink

absorber becomes

almost full.

[1700] --- The ink absorber is

almost full. Press

[OK] to continue

printing. Contact the

service center for

replacement.

Replace the ink absorber, and

reset its counter. [See 3-3,

Adjustment and Settings in

Service Mode.]

Pressing the OK button will exit

the error, and enable printing

without replacing the ink

absorber. However, when the ink

absorber becomes full, no further

printing can be performed unless

the applicable ink absorber is

replaced.

- Absorber

kit

The connected

digital camera or

digital video

camera does not

support Camera

Direct Printing.

[2001] --- Incompatible device

detected. Remove the

device.

Remove the cable between the

camera and the machine.

Automatic two-

sided printing

cannot be

performed.

[1310] --- This paper is not

compatible with two-

sided printing.

Remove the paper

and press [OK].

The paper length is not supported

for two-sided printing.

Press the OK button to eject the

paper being used at error

occurrence.

Data which was to be printed on

the back side of paper at error

occurrence is skipped (not

printed).

- Duplex

paper

feed

roller

unit

- PE sensor

board

ass'y

Failed in

automatic print

head alignment.

[2500] --- Auto head align has

failed. Press [OK]

and repeat operation.

Press the OK button to clear the

error, then perform the automatic

print head alignment again. (Use

Matte Photo Paper MP-101.)

- Carriage

unit

- Print

head

6 / 66

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