Canon IR2545i Manual de usuario

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Troubleshooting

This Guide describes how to identify and solve problems you may face when operating a machine.

Identifying and Isolating Problems .............................................................................2

Paper Jam Problems .................................................................................................2

Print Quality Problems ...............................................................................................3

Other Problems .........................................................................................................4

Self-diagnostic Display ................................................................................................5

Error Messages .........................................................................................................5

Error Codes .............................................................................................................10

Clearing Paper Jams ..................................................................................................17

Locating Paper Jams................................................................................................18

Fixing Unit.................................................................................................................19

Inside of the Right Cover .........................................................................................21

Stack Bypass ...........................................................................................................22

Paper Drawers 1 and 2 ............................................................................................23

Paper Drawers 3 and 4 ............................................................................................27

Feeder .....................................................................................................................29

Paper Output Unit.....................................................................................................31

Inner Finisher-B1 (Optional) ....................................................................................33

Clearing Staple Jams..................................................................................................36

Service Call Message..................................................................................................39

Restarting the Machine ............................................................................................39

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Identifying and Isolating Problems

You may experience problems while operating the machine. Take a minute to see if there is a

simple solution to your problem before contacting your local authorized Canon dealer.

Paper Jam Problems

Paper is jammed.

Cause Paper or an original is jammed in the machine.

Remedy Open all covers remove the jammed paper or original from the machine.

Paper jams occur frequently.

Cause Paper bits are left inside the machine.

Remedy Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to

frequent paper jams. Make sure that all the torn pieces are removed if the jammed paper tears inside the

machine.

Cause The paper type setting is incorrect.

Remedy Set the appropriate paper type, weight or size.

Cause The paper guides are incorrectly set.

Remedy Make sure that the paper guides in each paper drawer match the size of the paper loaded. Incorrectly set

paper guides may cause frequent paper jams. (Adjust Paper Drawer to Hold the Correct Paper Size)

Cause The paper used is not suitable for the machine.

Remedy Make sure that the paper used meets the paper requirements.

Set Machine up for the correct paper, Special paper Mode may reduce the frequency of paper curls and

jams.

Remedy: Check for unsuitable paper conditions.

Do not use severely curled or wrinkled paper.

Cause Paper is preprinted.

Remedy If you are printing on the back side of printed paper, Choose correct paper mode (preprinted paper)

Avoid using paper on which color images have been copied, or paper which has been printed on using a

thermal transfer printer (or the reverse side of such paper).

The machine does not become operational after all the jammed paper has

been removed.

Cause At least one of the covers is left open.

Remedy Close all the open covers and return all the levers to their original position.

Insert each paper drawer as far as it will go.

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Print Quality Problems.

Originals are not copied clearly- marks or lines on copies

Cause The machine's platen glass/cover is dirty.

Remedy Clean the platen glass and cover.

Cause The feeder scanning area is dirty.

Remedy Clean the slit glass and feeder scanning area.

Black streaks appear on prints.

Cause Fixing unit, or drum is dirty.

Remedy If machine has a Drum, Dev or Fuser Refresh option run the refresh cycles.

NOTE

To attempt solving the above problem, start with a dev refresh followed by the fixing unit, and

then the drum.

If the problem persists even after cleaning all of the above parts, contact your local authorized

Canon dealer.

Print density is irregular.

Cause The machine's transfer output is not appropriate for the paper used.

Remedy Depending on device, use special modes or select the correct media type. These mode’s enables

you to select the machine's transfer output from three levels.

Cause The machine's print speed is too high for the media used.

Remedy Depending on device, use special modes or select the correct media type, These mode’s

improves print quality by reducing the machine's print speed, thus allowing more time for the toner

to become fixed on the paper.

Dots, lines, or stains appear on prints.

Cause The machine's platen glass/cover is dirty.

Remedy Clean the platen glass and cover.

Cause The feeder scanning area is dirty.

Remedy Clean the feeder scanning area.

Depending on device, use the Auto Adjustment for Dirty Feeder mode. This mode prevents dirt

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and grime in the feeder from appearing on your copies and prints.

Images are obliquely printed.

Cause The original or paper placed is not aligned to the appropriate guides or edges.

Remedy Make sure that the original and paper are placed properly.

The backside of the prints is smudged.

Cause The transfer roller is dirty.

Remedy Clean the transfer roller.

Toner smudges or bleeds easily on prints.

Cause In a high-humidity environment, excessive moisture inside the machine may cause toner to

smudge or bleed on prints.

Remedy Depending on device, switch on special mode designed to prevent excessive moisture inside

the machine from adversely affecting prints.

Other Problems.

Staples are jammed.

Cause Staples are jammed in the finisher.

Remedy Remove the jammed staples from the finisher.

Prints are not delivered to the correct paper output tray.

Cause The functions for required tray, has not been selected.

Remedy Select the desired output for required Tray . The prints for the selected functions are delivered to

the correct paper output tray.

Black streaks appear on the original after passing through the feeder.

Cause The feeder scanning area/rollers are dirty.

Remedy Clean the feeder scanning area and rollers.

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Self-diagnostic Display

The machine displays simple messages and codes that help you understand what is occurring in

the machine. Use these messages and codes to identify the actions you need to take to solve

problems, when necessary.

Error Messages

If the machine displays an error message, follow the instructions on the touch panel display.

Load A4 Paper

Cause The optimum paper size selected by the Automatic Paper Selection mode is not available in the

machine.

Remedy Load the indicated paper size into the machine. If you press start while this message is

displayed, prints are made with the currently selected paper size.

Remedy If the message continues to be displayed even after the indicated paper size is loaded, enable

the paper drawer for the desired functions.

Cannot complete searching due to timeout. Check the settings.

Cause The machine could not search for destinations within the specified time.

Remedy Increase the time setting for Search Timeout in Register LDAP Server

Cause The machine could not authenticate a user against an authentication server and retrieve attributes

about the user from the server within the specified time.

Remedy Increase the time setting for <Timeout Settings> on the Send Function

Authentication Settings page.

Cause An error occurred on the LDAP server side.

Remedy Check that the LDAP server is functioning normally.

Cannot connect to the selected server. Check the settings.

Cause The machine cannot connect to the specified IP address/port.

Remedy Check the gateway address setting.

Remedy Check the server address and port number for the LDAP server.

Remedy Check that the LDAP server is operating properly.

Remedy If <Login Information> is set to 'Use (security authent.)' for the LDAP server, check whether

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UDP (User Datagram Protocol) packages are blocked by the filter.

Cannot connect to the server because timer settings for this device differ to

those of the selected server.

Cause The time setting of the LDAP server and the time setting of the machine are more than five

minutes apart.

Remedy The machine cannot connect to an LDAP server if the time setting of the server and the time

setting of the machine are more than five minutes apart with <Login Information> set to 'Use

(security authenticate.)' for the LDAP server. Check the time settings on the server and the

machine.

Cannot find the selected server. Check the settings.

Cause The IP address that the machine should connect to cannot be determined.

Remedy Check the DNS (Domain Name System) server settings.

Remedy Check whether the DNS server's DNS settings are correct.

Cause If <Login Information> is set to 'Use (security authent.)' for the LDAP server, the machine

cannot determine the host name.

Remedy Check the DNS (Domain Name System) server settings.

Check the TCP/IP.

Cause The machine's TCP/IP is not operating.

Remedy Check the IP address settings (IP address, DHCP, RARP, BOOTP).

Cause The machine and the network cable are not properly connected.

Remedy Check that the network cable is properly connected between the machine and the network.

Check the user name and password or check settings.

Cause The user name, password, or server name for access to Authorized Send is incorrect.

Remedy Make sure that the specified user name, password, and server name are correct.

Cause The user attribute name, administrator's ID, or password for access to Authorized Send is

incorrect.

Remedy Check that <Attribute of User Name>, <User Name>, and <Password> on the LDAP

Authentication Server Settings page are set correctly.

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Check your document.

Cause Paper or originals are jammed.

Remedy Remove the jammed paper or originals.

Load paper.

Cause The machine has run out of paper. No more prints can be made.

Remedy Load paper

Cause The paper drawer is not fully inserted.

Remedy Insert the paper drawer as far as it will go.

No response.

Cause The server was not running when you tried to send.

Remedy Check the destination.

Cause The network connection was lost when you tried to send. (Either you could not connect to the

destination or the connection was lost before the job could complete.)

Remedy Check the status of the network.

Cause A TCP/IP error occurred when you tried to send an e-mail or I-fax.

Remedy Check that the network cables and connectors are properly connected.

No response from the server. Check the settings.

Cause The specified server settings are incorrect, or the server is not turned ON. Alternatively, the

machine's TCP/IP resources may be low.

Remedy Wait for a while, and try browsing again. If you still fail, try selecting another server.

Out of resources. Wait for a moment, then perform operation again.

Cause You cannot browse the network due to a lack of TCP/IP resources. This maybe because

documents have just been continuously sent or are being continuously sent through FTP or

Windows (SMB).

Remedy Wait for a while, and try browsing again.

Place the original on the platen glass.

Cause The specified mode requires that the original be placed on the platen glass, but there is no

original on the platen glass.

Remedy Place the original on the platen glass.

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Remove the paper from the output tray.

Cause Prints from the previous job remain in the output tray.

Remedy Remove the prints remaining in the output tray. Printing automatically resumes.

Replace the toner.

Cause The toner has run out.

Remedy Replace the toner cartridge with a new one.

Return page 1 to the top, and then press the Start key.

Cause Scanning was stopped due to a problem with the feeder.

Remedy Arrange the originals in page order with the first page on top. Place the originals back into the

feeder's original supply tray, and press 0 (Start).

Search condition includes characters that cannot be used with the selected

server.

Cause "\" is used in the search criterion.

Remedy Remove "\" from the search criterion, and then search again.

The combination of characters used in the search criterion does not constitute an acceptable

search criterion.

There is an unequal number of "(" and ")".

"*" is not placed within "( )".

Remedy Make sure that the characters for the search criterion are combined properly, and then search

again.

Cause If <Server LDAP version and character code> is set to Ver.2 (JIS)', characters

other than ASCII Code (0x20-0x7E) are being used.

Remedy Omit characters that cannot be used, and then search again.

Set the IP Address.

Cause No IP address has been set for the machine.

Remedy Specify the IP address, and then turn the machine's main power OFF and back ON again.

The memory is full.

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Cause The scanned document data is too large for the machine's memory.

Remedy Print the already scanned pages and continue scanning the remaining pages.

Remedy Divide the original into smaller batches and scan them one by one.

The number of search results has exceeded limits. If the desired destination is

not displayed, change the search conditions and try again.

Cause The number of addresses that meet the search criteria exceeds the specified maximum number

of addresses to search.

Remedy Narrow down the search criteria, and then search again.

Remedy Increase the maximum number of addresses to search.

The platen glass is dirty.

Cause The feeder scanning area is dirty.

Remedy Clean the feeder scanning area.

There are too many subdirectories.

Cause You have exceeded the maximum number of subdirectory levels allowed.

Remedy The directory level that you are trying to access cannot be specified. Specify a different

destination.

The send function currently cannot be used. Confirm with administrator.

Cause All the sending functionalities are disabled.

Remedy Check the following settings:

<Send Restriction Settings> on the Send Function Authentication Settings page

Use Scan to Memory Media in Memory Media Settings

Transmission has been suspended. Contact system manager.

Cause Although [Specify LDAP authentication user address as the sender name] is selected, the

machine cannot obtain an e-mail address attribute from an authentication server.

Remedy Deselect [Specify LDAP authentication user address as the sender name].

Cause You tried to send e-mails or I-faxes when the machine is in the User ID Management with the e-mail

address of the login user not registered.

Remedy Register the e-mail address for each user when User ID Management is enabled.

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Error Codes

If your copy, sending (TX)/receiving (RX), fax, or print job turns out unsuccessful, check for an error

code to identify the problem. Error codes can be found in the log of the System Monitor screen, or

are printed on the communication reports.

# 0001

Cause Paper or originals are jammed.

Remedy Remove any jammed paper or originals.

# 0003

Cause Communications that take longer than the preset time (64 minutes) caused the error.

Remedy 1 Reduce the resolution or divide the document into two or more parts, and then try sending it

again.

Remedy 2 When receiving a document, ask the sender to either reduce the resolution at which the

document is scanned or divide the document into two or more parts before sending it.

# 0005

Cause 1 The recipient did not answer within 35 seconds.

Remedy Confirm that the recipient's machine is able to communicate, and try again.

Cause 2 The recipient's machine is not a G3 fax.

Remedy Check the type of receiving machine with the receiving party.

# 0009

Cause 1 There is no paper.

Remedy Load paper.

Cause 2 The paper drawer is not correctly inserted into the machine.

Remedy Insert the paper drawer properly.

# 0012

Cause The document could not be sent because the recipient's machine was out of paper.

Remedy Ask the recipient to load paper into their fax machine.

# 0018

Cause The recipient's machine did not respond when your machine retried sending documents.

Remedy Confirm that the recipient's machine is able to communicate, and then try again.

Cause The documents could not be sent because the recipient's machine was busy.

Remedy Confirm that the recipient's machine is able to communicate, and then try again.

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