Canon imagePASS-R1 Manual de usuario
SERVICE
MANUAL
imagePASS-R1
Canon
December 2, 2020
Rev. 1
COPYRIGHT
©
2020 CANON INC.
CANON imagePASS-R1 Rev. 1 PRINTED IN U.S.A.
Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Following "Trademarks" and "Copyright" are not applicable if they are not supported by laws and regulations in the country or
region that this document and products are used in.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
Trademarks
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon
is under license.
Mopria®, the Mopria® Logo and the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc.
in the United States and other countries. Unauthorized use is strictly prohibited.
Apple, AppleTalk, Bonjour, iPad, iPhone, iPod touch, Mac, OS X and Safari are trademarks of Apple Inc.
Microsoft, Windows, Windows Vista, Windows Server, Internet Explorer, Microsoft Edge, Excel and PowerPoint are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Google Cloud Print, Google Chrome and Android are either registered trademarks or trademarks of Google Inc.
OCR Technology by I.R.I.S., copyright 1987-2015, All Rights Reserved.
iHQC™ compression technology by I.R.I.S., copyright 2007-2015, All Rights Reserved.
PDF-iHQC™, XPS-iHQC™ technology by I.R.I.S., copyright 2007-2015, All rights Reserved.
Java is a registered trademark of Oracle and/or its affiliates.
Adobe is a registered trademark of Adobe Systems Incorporated.
Command WorkStation, EFI, Fiery, FreeForm, Spot-On, and WebTools are trademarks of Electronics For Imaging, Inc. and/or
its wholly owned subsidiaries in the U.S. and/or certain other countries.
TORX® is a registered trademark of Acument Intellectual Properties, LLC in the United States.
Other product names and other names in this document are generally registered trademarks or trademarks of the companies.
Important Notices
Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2020
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
Symbols Explanation Symbols Explanation
Check.
1x
Remove the claw.
Check visually.
1x
Insert the claw.
Check a sound. Push the part.
1x
Disconnect the connector. Connect the power cable.
1x
Connect the connector. Disconnect the power cable.
1x
Remove the cable/wire from the
cable guide or wire saddle.
Turn on the power.
1x
Install the cable/wire to the cable
guide or wire saddle.
Turn off the power.
1x
Remove the screw.
1x
Loosen the screw.
1x
Install the screw.
1x
Tighten the screw.
Important Notices
Symbols Explanation Symbols Explanation
Cleaning is needed. Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Important Notices
Contents
1. Introduction...................................................................................................... 1
Introduction..........................................................................................................................................2
About the imagePASS............................................................................................................................ 2
About this document..............................................................................................................................2
How the imagePASS operates................................................................................................................ 3
Before you service the imagePASS......................................................................................................... 3
Tools you will need................................................................................................................................3
Precautions.......................................................................................................................................... 4
Specifications...................................................................................................................................... 7
Hardware features................................................................................................................................ 7
Physical specifications...........................................................................................................................7
Safety and emissions compliance.......................................................................................................... 8
System Software...................................................................................................................................8
User Software.......................................................................................................................................8
Checking the Service Mode of Connection Engine.................................................................................. 8
How to obtain the Fiery password.......................................................................................................... 9
Unlocking the HDD................................................................................................................................9
2. Using the imagePASS...................................................................................... 10
Using the imagePASS........................................................................................................................ 11
Starting, shutting down, rebooting, and restarting the imagePASS........................................................... 11
3. REPLACING PARTS.......................................................................................14
Replacing Parts.................................................................................................................................15
Overview............................................................................................................................................ 15
Accessing the imagePASS....................................................................................................................18
Checking imagePASS internal connections............................................................................................ 19
Removing and replacing imagePASS components..................................................................................20
Restoring imagePASS functionality after service.....................................................................................44
4. INSTALLING SYSTEM SOFTWARE.............................................................. 46
Installing System Software................................................................................................................47
System software installation reminders.................................................................................................47
Backing up and restoring the system configuration................................................................................ 47
Using Fiery System Restore.................................................................................................................49
Installing the system software.............................................................................................................. 52
Printing the Configuration pages.......................................................................................................... 67
5. TROUBLESHOOTING.....................................................................................68
Troubleshooting.................................................................................................................................69
Troubleshooting process......................................................................................................................69
Cleaning the imagePASS......................................................................................................................77
Troubleshooting information.................................................................................................................78
Contents
i
Introduction
This document includes information about servicing the imagePASS-R1.
In this document, imagePASS-R1 is referred to as the “imagePASS.”
About the imagePASS
The imagePASS embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the imageRUNNER
DX C5870/C5860/C5850/C5840 Series.
With the imagePASS, customers can use the printer as a PostScript and PCL printer, and scanner, and it provides efficient image
processing and printing controls. Once it is connected to the printer through a network, customers can print to the imagePASS
from supported client computers on the network (Windows or Mac, or a UNIX workstation running TCP/IP).
The imagePASS ships with system software pre-installed so that customers can use the imagePASS immediately. However, as
part of servicing the imagePASS, you may need to reinstall system software.
Figure 1: imagePASS
About this document
This service document describes how to install imagePASS system software, and how to service the imagePASS hardware. It is
not intended for customer use. Information about the printer, network, remote computers, software applications, and imagePASS
operating system is not included in this document.
Illustrations
In this document, illustrations reflect the version of the imagePASS being shipped at the time of publication.
Components in illustrations are subject to change. For information about imagePASS components that do not match illustrations
in this document, contact your authorized service/support center.
Terms
In this document, the following terms are used.
Replace:
Refers to reinstallation of existing components. Do not install new components unless necessary.
Printer touch panel:
Refers to the printer user interface that is used to run the Fiery setup.
Linux:
This is the operating system of the imagePASS.
System software:
The software installed on the hard disk drive (HDD) of the imagePASS. Includes Linux operating system software.
1. Introduction
2
Server software:
The imagePASS software. Runs on Linux operating system.
Document conventions
NOTE:
The NOTE format highlights important messages and additional information.
WARNING:
The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or
injury. To use the imagePASS safely, always pay attention to WARNING icons and messages.
CAUTION:
The CAUTION icon indicates a caution concerning operations which, if not performed correctly, may lead to injury. To use
the imagePASS safely, always pay attention to CAUTION icons and messages.
IMPORTANT:
The IMPORTANT indicates operational requirements and restrictions. To operate the imagePASS correctly and avoid
damage to the imagePASS or other property, always pay attention to IMPORTANT letter and messages.
How the imagePASS operates
When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom
board and allows the imagePASS to communicate with the printer. The CPU controls the transfer of image data to and from the
motherboard and runs the PostScript interpreter. DIMM holds image data during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.
The interpreter outputs the compressed raster data through the image frame buffer memory to the printer interface board. The
raster data is sent to the printer, which then renders the image on paper at maximum speed.
Before you service the imagePASS
Before you service the imagePASS, it is strongly recommended that you make sure that you have the required tools (see “Tools
you will need” on page 3) and carefully review all precautions (see “Precautions” on page 4).
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an
expensive component, check internal and external connections (see “imagePASS connector panel and LED diagnostic codest”
on page 17).
Tools you will need
To install or service the imagePASS, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
•imagePASS documentation, including the customer media pack and any related service bulletins
IMPORTANT:
Avoid touching magnetic tools to storage device such as hard disk drives. Contact between magnetic tools and magnetic
storage device may result in data corruption.
1. Introduction
3
Precautions
This section includes information about how to safely operate and service the imagePASS and how to avoid
damage to imagePASS components.
Report shipping damage
If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to file a claim
and notify your authorized service/support center.
Do not change an existing network
The imagePASS is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware.
The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb
the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software,
or shutting down networked devices without the knowledge and express permission of the site administrator.
Do not assign an IP address to the imagePASS
Only the site administrator should assign an IP address to a network device, including the imagePASS. If you enter an incorrect
IP address for the imagePASS, errors may occur on connected devices.
Handling boards
When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners.
Handling the hard disk drive
To ensure that you do not damage the hard disk drive, do the following:
• Follow electrostatic discharge (ESD) precautions.
• Keep magnets and magnetic-sensitive objects away from the hard disk drive.
• Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the warranty.
• Handle the hard disk drive by its sides and avoid touching the printed circuit board.
• Do not drop, jar, or bump the hard disk drive.
• Before you remove or install a hard disk drive, allow it to reach room temperature.
Avoid magnets
Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive.
1. Introduction
4
Avoid fan blades
WARNING:
The imagePASS contains hazardous moving parts. When servicing the imagePASS, keep away from moving fan blades.
Attention:
ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa
maintenance.
Attenzione:
questo prodotto include parti mobili pericolose. Mantenere la distanza dalle pale della ventola quando sono in uso.
Warnung:
Dieses Produkt verfügt über gefährliche Teile, die sich bewegen. Halten Sie bei der Instandhaltung Abstand zu den
sich bewegenden Ventilatorblättern.
Advertencia:
Este producto contiene piezas móviles peligrosas. Cuando realice el mantenimiento de este producto, manténgase
alejado de aspas de ventilador en movimiento.
Waarschuwing:
dit product bevat gevaarlijke bewegende delen. Blijf uit de buurt van bewegende ventilatorbladen bij het uitvoeren van
onderhoudswerkzaamheden aan dit product.
Atenção:
Este produto contém partes móveis perigosas. Ao fazer a manutenção deste produto, manter afastado de movimento
das pás do ventilador.
Aviso:
este produto contém peças removíveis perigosas. Ao realizar a manutenção deste produto, mantenha-se longe das
lâminas removíveis do ventilador.
Electrostatic discharge
When you work with electronic components, electrostatic discharge is a concern since it can destroy circuits, or damage them,
reducing their life span. The area around the printer is most likely not static-free, and electrostatic discharge could occur.
Do the following to avoid damage due to electrostatic discharge:
• Work on a grounded antistatic mat.
• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area of the printer to discharge static from
your body.
• After you remove an electronic component from the shipping box, place it face up on a grounded antistatic surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an antistatic bag.
• If you remove an electronic component from the printer, immediately place it in an antistatic bag.
Power cable
Observe the following guidelines:
• Only use the power cable that shipped with the imagePASS or an appropriate replacement power cable.
For replacement parts, see your authorized service support center.
• Before you open the imagePASS, unplug the imagePASS.
• Keep the power cable away from foot traffic.
• Do not place objects on the power cable.
• Do not plug the imagePASS into a 2-hole, ungrounded power outlet by means of a 3-prong adapter.
• Do not plug the imagePASS into a circuit connected to heating or refrigeration equipment (including a water dispenser).
• Do not plug the imagePASS into a switchable power outlet.
• Do not pull the cable to unplug the imagePASS. Instead, pull the plug.
• Do not tamper with or disable the power cable grounding plug.
• Do not use an extension cord.
1. Introduction
5
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