Boca Systems Webglider-460 Manual de usuario

Reference Guide

Product Code: TU120AE

PWR VC DC TR TD RD DS

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WEBGLIDER-460

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Before You Begin your Installation

The product you have purchased is designed to be easily installed with

most IBM PC or compatible systems in conjunction with an ISDN phone

line. The Quick Tour Installation Guide contains detailed instructions and

is where you should begin installation. Most included software has

automatic installation programs to place the software correctly onto your

computer. However, as all computers are configured differently, you may

be required to perform some basic DOS or Windows tasks. If you are not

familiar with basic DOS commands such as DIR, CD, or EDIT, you

should check your DOS manual, or seek assistance from your local

computer dealer to install the product.

How to get Technical Assistance

The dealer that you purchased this product or your computer from is the

first place you should go for technical assistance. The dealer is usually

the most qualified source of help, and is most familiar with your system

and how this product should be installed. Many dealers have customer

service and technical support programs, with varying levels of support

offered, depending on your needs and computer knowledge. Please

contact the dealer first whenever a problem occurs.

If your Dealer Can’t Assist you

If you can’t get assistance from your dealer, the manufacturer provides

varying levels of technical assistance as summarized on the following

page. The Standard Free Technical Support number is for quick answers

to specific inquiries on product features and technical questions (call 407-

241-8088; M-F, 8 am to 6:30 pm EST). Direct access to technical support

representatives is provided on a limited basis. If you require immediate

attention or in-depth help with the installation of the product, please call

our 900-priority support number for service. This number gives you

immediate access to senior-level technicians. The number is 900-555-4900.

You will be charged $2.00 per minute. The charges will appear on your

next phone bill.

TU120AE.PM5 2/16/96, 11:04 AM3

WEBGLIDER-460

Damaged or Missing Items

We use many world-class quality assurance programs to ensure the

product you purchased is of the highest caliber. Sometimes, however, a

component may be missing from the box, or is damaged or corrupt in

some way. If this happens, immediately return the entire package to your

place of purchase so you may exchange it for a new one. Your dealer

should be able to provide you with an exchange far more quickly than by

contacting us directly. If for some reason you are unable to return the

product directly to its place of purchase, refer to the “Servicing Your

Product” and “Warranty” sections in this manual for instructions.

On-Line Support!

CompuServe: GO BOCA

Internet:

email: [email protected]

on the World Wide Web:

http://www.boca.org

Boca BBS

407-997-9159

(ISDN)

407-241-1601

(analog)

Priority Service

900-555-4900

($2 per minute)

Technical

Support Fax

407-997-2163

Automated

Fax Retrieval

System

407-995-9456

Standard Free

Technical Support

407-241-8088

TU120AE.PM5 2/16/96, 11:04 AM4

Using the Boca Research WEBGLIDER-460 Reference Guide

This manual provides reference information for the WEBGLIDER-460.

WEBGLIDER documentation assumes the user has basic computer skills

and is familiar with personal computers. For installation, use the Quick

Tour Installation Guide. Our customer support experience has shown

that many costly and time-consuming calls to our technical support staff

can be avoided with closer attention to the information provided in the

documentation. In addition to following the instructions provided in

the WEBGLIDER documentation, you will also need to consult the

documentation supplied with your communications software.

any form is allowed without permission in writing from Boca Research, Inc. Boca

Research is not liable for any damage resulting from technical or editorial errors or

omissions contained in this document. The information in this manual is subject to

change without notice. Revisions to the product(s) in this manual may occur at any

time without notice.

Trademarks

All Boca Research products are trademarks of Boca Research, Inc. All other

references to computer systems, software, and peripherals use trademarks owned

by their respective manufacturers.

Publication Date: February, 1996

Printed in the U.S.A. TU120AE.PM5

IMPORTANT NOTICE

FCC Requirements

The Federal Communications Commission (FCC) restricts the way you

can use modems. Read the FCC compliance statement found in

Appendix E of this manual.

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WEBGLIDER-460

Contents

Section One: Introduction...................................................... 7

1.1 This Reference Guide ............................................................ 9

1.2 Package Contents................................................................... 10

1.3 Notation Conventions Used............................................... 11

Section Two: WEBGLIDER Interfaces & Features ....... 13

2.1 WEBGLIDER Interfaces ...................................................... 13

2.2 WEBGLIDER Indicators...................................................... 16

Section Three: Installation................................................... 17

Section Four: Command Line Configuration ................. 19

Appendix A: Troubleshooting............................................ 27

Appendix B: Cable Connections ........................................ 31

Appendix C: Command/Protocol Overview ................... 33

Appendix D: Technical Specifications ............................ 39

Appendix E: Compliance Information ............................. 41

Appendix F: Warranty ........................................................... 45

Appendix G: Servicing Your Boca Product..................... 47

Appendix H: AT Command Reference ............................ 51

Mode Selection ............................................................................................ 53

Extended Call Control ............................................................................... 55

DTE Interface............................................................................................... 56

Miscellaneous.............................................................................................. 62

S-Registers .................................................................................................... 65

Response Codes........................................................................................... 70

Extended Response Codes ....................................................................... 71

Appendix I: Additional Command Line Options......... 75

Appendix J: Microsoft’s Remote Access Server ............ 91

Appendix K: Dial-Up Networking for Windows 95 .... 93

Appendix L: Glossary............................................................ 95

TU120AE.PM5 2/16/96, 11:04 AM6

Introduction 1

The WEBGLIDER is a Basic Rate Integrated Services Digital

Network (ISDN) terminal adapter that allows connection of a PC

(or other data terminal equipment) and up to two telephone

devices (such as telephones, modems or faxes) to ISDN. This

product was designed specifically for North American ISDN.

The WEBGLIDER allows you to

connect your PC to the Internet,

telecommute to a central site,

connect to other remote PCs, or

computer systems. At the same

time your existing telephone

equipment can be used to make

calls to other equipment on the

Public Switched Telephone

Network (PSTN).

The on-board high speed processor handles all ISDN processing,

channel aggregation and data compression giving the

WEBGLIDER very fast connect times and very high throughput

allowing connections to data terminal equipment at up to

460.8Kbps*.

The WEBGLIDER connects to the U-interface of the ISDN

allowing direct connection to the ISDN without the need for an

NT1 device. NOTE: Do not attach the WEBGLIDER to an NT1

device.

Introduction

INTRODUCTION

PWR VC DC TR TD RD DS

The WEBGLIDER

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WEBGLIDER-460

Basic Rate ISDN provides two 64 kbps B-channels, each of which

can carry a data or a ‘voice’ call. This allows the WEBGLIDER to

handle two simultaneous ‘voice’ calls (telephone, fax or modem),

or a ‘voice’ call and an ISDN data call, or a data call that uses both

B-channels (128 kbps).

Industry standard V.120 rate adaption and V.42bis data

compression ensure interoperability with ISDN equipment from

other vendors. The WEBGLIDER is able to store up to 32 different

numbers and has directories of stored numbers for positive

(“whitelisting”) and negative (“blacklisting”) checking of caller ID,

allowing secure applications to be developed.

The industry standard AT command set is also included.

Familiarize yourself with the following terms before continuing.

ANALOG PHONE DEVICE: Regular phone handset, fax

machine, etc.

AUX1/AUX2: POTS ports on the back of your WEBGLIDER.

BRI.: Basic Rate Interface

DN: Directory Numbers (phone numbers) given to you by your

phone company when you get ISDN service

NETWORK (ISDN): Type of switching equipment the phone

company uses to connect your ISDN line to their CO (central

office)

POTS port: (Plain Old Telephone Service), i.e., RJ-11 phone-type

jack into which you can plug standard devices like fax machines

or telephone handsets.

SPID: Service Profile ID (supplied by your phone company)

TA: Terminal Adapter (usually ISDN modem)

TU120AE.PM5 2/16/96, 11:04 AM8

1.1 This Reference Guide

This manual provides a technical reference for the

WEBGLIDER.

Section 1... (this section) provides a description of

package contents and tells you where to

get started.

Section 2... describes the WEBGLIDER connectors

and indicators.

Section 3... describes the physical installation.

Section 4... shows you how to configure your

WEBGLIDER with command line options;

otherwise, refer to the Quick Tour Installation

Guide

Appendices... provide troubleshooting guidance,

extensive reference information (including

specifications, a comprehensive AT

command reference, and a glossary),

regulatory and warranty information,

and how to service your Boca product.

*(With two WEBGLIDERS, each using a Boca IO650 serial card, V.42bis

compression, and rate aggregation).

Introduction

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WEBGLIDER-460

1.2 Package Contents

The WEBGLIDER package contents are illustrated below. The

package contains:

• WEBGLIDER

• power supply

• RJ-45 cable

• RS-232 serial cable

• this Reference Guide

• Quick Tour installation guide

• Ordering ISDN Services guide

• software diskette(s).

Examine the contents of your WEBGLIDER package and check for

damage. Contact your supplier or distributor if any of the items

listed above are missing or physically damaged. Do not install

damaged equipment.

Other software,

CDs,

documentation,and

specialintroductory

offers may also be

included.

PWR VC DC TR TD RD DS

TU120AE.PM5 2/16/96, 11:04 AM10

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