Frame & non-battery components warranty: Frame is warranted to be free of manufacturing and material defects for 2
years from sales invoice.
Electric items: Battery warranty is for full replacement within first year and pro rata for 2nd year only. A reduction of
30% capacity within 12 months is not considered a fault. Exclusions are water damage, physical damage, incorrect
charging and power surge. Damage resulting from collision or rough handling is not covered under warranty. Motor,
charger, controller and throttle claims require the item to be returned for inspection and testing prior to replacement
or repair.
Shimano components: Shimano components carry a 2-year worldwide warranty for manufacturing and material defects.
Drive train, Wheels, Steering and General items: The following items carry a two-year warranty for manufacturing and
material defects from purchase date:
wheel rims & spokes
hubs and crank set
front forks
seat and seat post
handlebars & head stem
bottom bracket & kick stand
Damage resulting from collision or rough handling is not covered under warranty. Other components are considered
consumables and are not covered by warranty.
Wear and Tear Exclusions: Tyres, tubes, valves, lights, brake and gear cables, chain and sprockets, handlebar grips, brake
pads.
Usage Exclusions/Restrictions: Stunting and jumping, commercial use without prior approval by BF e-Bikes, riders
including luggage exceeding max weight limits, third party modifications, fitting of non-genuine spare parts, use of non-
genuine BF e-Bikes battery charger, any labour costs associated with repair of warranted items or any shipping costs to
get items to/from BF e-Bikes Brendale workshop.
How to make a warranty claim for products sold by Blind Freddy e-Bikes:
Firstly, contact us and describe the issue. It is possible that the issue can be remedied over the phone. If not,
find a copy of your original receipt as this will be required.
If possible, please return the bike to Blind Freddy e-Bikes for initial inspection. If then deemed appropriate for
warranty repair or replacement, BF e-Bikes stocks a wide range of spare parts for products imported by our
company. We will assess whether a suitable replacement is available and advise timeframe for repair.
If unable to return to our store, please contact us so we can perform a high-level interrogation to determine if
you require assistance from a repairer with bike mechanic diagnostic services or e-Bike services.
Where possible, we will help locate a suitable bike repairer or an authorised BF e-Bike repairer for inspection. If
then deemed appropriate for warranty repair or replacement, BF e-Bikes will liaise with the repairer to supply
spare parts for products imported by our company. We will assess whether a suitable replacement is available
and advise timeframe for supply & repair.
Where parts are for products sold but not imported by BF e-Bikes, we will contact the distributor and confirm if
the issue is covered by their warranty. Any parts subject to replacement under warranty will need to be sourced
from the distributor, if required. Blind Freddy e-Bikes labour and shipping will not be covered unless prior
agreement is made with the distributor. All work will be carried out according to the warranty conditions above.
Bikes, trikes or scooters sold prior to 12th November 2019 are covered by Blind Freddy Pty Ltd ACN 122 439 605 and
the warranty held by the previous owner. We will contact the organisation for you but cannot be held responsible for
the warranty cover. Labour and shipping will be at customer's expense.
Please keep your original invoice to confirm date of purchase.
