Blackbe;rry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION

BlackBerry Enterprise Server for

Microsoft Exchange Wireless Calendar

Synchronization

versions 4.0.x and 4.1.x

Technical Advisory

Contents

Wireless calendar synchronization.................................................................................................................... 5

Product information ......................................................................................................................................... 5

Wireless calendar best practices .................................................................................................................... 5

Resetting the BlackBerry device calendar .................................................................................................... 6

Reset the BlackBerry device calendar using the BlackBerry Device Manager ................................ 6

Reset the BlackBerry device calendar on the BlackBerry device........................................................7

Fixed issues for the BlackBerry Enterprise Server for Microsoft Exchange ............................................. 8

This section lists calendar issues that are fixed in BlackBerry® Enterprise Server for the following

Microsoft Exchange versions 4.0.x and 4.1.x......................................................................................... 8

Version 4.1.6............................................................................................................................................... 8

Version 4.1.5

Version 4.1.4

Version 4.1.2 .............................................................................................................................................. 9

Version 4.1.1...............................................................................................................................................13

Version 4.0.7 .............................................................................................................................................14

Version 4.0.6.............................................................................................................................................14

Version 4.0.5 .............................................................................................................................................15

Fixed issues for the BlackBerry Device Software........................................................................................16

Version 4.5.................................................................................................................................................16

Version 4.3.0 .............................................................................................................................................18

Version 4.2.2..............................................................................................................................................18

Version 4.2.1 ..............................................................................................................................................19

Version 4.2................................................................................................................................................20

Version 4.1.0.............................................................................................................................................20

Wireless calendar synchronization

Product information

This document describes best practices for the wireless calendar synchronization feature in the BlackBerry®

Enterprise Solution. These issues are specific to organizations running the BlackBerry® Enterprise Server for

Microsoft® Exchange versions 4.0.x and 4.1.x. This section lists calendar issues that are fixed in BlackBerry®

Device Software version 4.1, 4.2 and 4.5, and BlackBerry Enterprise Server for Microsoft Exchange version 4.0.5 or

later. You should also upgrade to the latest version of the BlackBerry Enterprise Server to obtain the latest fixes.

Wireless calendar best practices

Follow these guidelines to reduce the frequency of lost or duplicate calendar entries (meetings or appointments)

on BlackBerry® devices or in Microsoft® Outlook®.

Product information

Wireless calendar best practices

Resetting the BlackBerry device calendar

Fixed issues for the BlackBerry Enterprise Server for Microsoft Exchange

Fixed issues for the BlackBerry Device Software

Practice Recommendation

follow the suggestions from

Microsoft to avoid lost

meetings

Microsoft maintains a list of hints to avoid lost meetings. Visit http://support.microsoft.com/kb/899704 for

a list of recommendations.

specify dates within thirty

years

Microsoft Outlook stores dates in a range that translates easily between the years 1970 and 2037. Keep your

recurring meeting dates inside this range to reduce the likelihood of a data translation error. Visit

http://www.blackberry.com/knowledgecenterpublic/ to read KB-04375 for more information.

set end dates Microsoft Outlook permits recurring infinite events, but this setting takes the calendar outside the range of

1970 to 2037. Set end dates before 2037.

avoid using the drag-and-

drop technique to alter

meetings in Microsoft Outlook

Microsoft Outlook enables you to change individual instances of recurring meetings by dragging and

dropping them in the calendar view. This creates duplicate meetings on BlackBerry devices that are running

certain bundles of Device Software version 4.0.

use your Inbox to accept or

decline meetings

Although Outlook permits you to accept, update, or decline meetings from the calendar, doing so leaves the

request in your Inbox. In this case, Microsoft Outlook does not notify BlackBerry devices of the changes.

use full attendee addresses Although the BlackBerry device enables the use of a bare account name (the “user” part of

[email protected]omain) in a use-once address, meeting responses are often delivered incorrectly. Always

use the full address.

remove incorrect email

addresses from distribution

lists and meeting invitations

The BlackBerry Device Software and the BlackBerry®Enterprise Server check in several situations to verify

that a recipient exists. If there is no recipient at a particular address, issues might occur. These issues happen

most often when dealing with distribution lists. Make sure you send email messages to valid addresses.

BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory

Resetting the BlackBerry device calendar

If calendar entries on the BlackBerry® device are not synchronized correctly with Microsoft® Outlook®, instruct

users to reset their BlackBerry device calendar to synchronize the calendar entries in Microsoft Outlook to the

BlackBerry device. Instruct users to perform one of the following actions:

• reset the BlackBerry device calendar using the BlackBerry® Device Manager

• reset the BlackBerry device calendar on the BlackBerry device (BlackBerry® Device Software version 4.0 or

later only)

Reset the BlackBerry device calendar using the BlackBerry Device Manager

Users must be running the BlackBerry® Device Manager on their computers to perform this task.

Turn off calendar synchronization

1. Remove any incorrect or unwanted entries from the Microsoft® Outlook® calendar.

2. Connect the BlackBerry® device to the computer.

3. Start the BlackBerry Device Manager.

4. In the BlackBerry Device Manager, double-click Synchronize.

5. On the Configuration tab, click Configure synch.

6. Clear the Calendar check box.

7. Click OK.

8. Click Close.

avoid certain time zones When time zones are mistakenly listed as having Daylight Saving Time, Microsoft Exchange experiences

issues. If possible, set your BlackBerry device to a time zone with an equivalent offset from Coordinated

Universal Time (Greenwich Mean Time). This might result in difficulties when one of the two time zones

switches to, or from, Daylight Saving Time. For more information visit http://na.blackberry.com/eng/support.

avoid synchronizing new

meetings with start dates

before the BlackBerry device

was activated

On the BlackBerry Enterprise Server, the wireless calendar synchronization feature works only for new entries

with start dates within the previous 30 days. An additional restriction exists with Microsoft Exchange: the

wireless synchronization feature does not synchronize new entries with start dates before the activation time

of the BlackBerry device. This restriction applies only to wireless calendar synchronization. The BlackBerry

Device Software synchronizes calendar entries successfully regardless of the start time of the entry.

avoid using Microsoft Outlook

Web Access to create or

change meetings

Using Microsoft Outlook Web Access to create and change meeting requests might cause issues with wireless

calendar synchronization on the BlackBerry Enterprise Server. Create, modify, accept, and reject meeting

requests using the BlackBerry device, not Microsoft Outlook Web Access.

use Microsoft Exchange

System Manager

Use the Microsoft Exchange System Manager to install new versions of the cdo.dll file. Certain versions of the

Microsoft Exchange Server and the Collaboration Data Object (CDO) for the Microsoft Windows® operating

system are incompatible. The Microsoft Exchange System Manager tool tracks compatible versions of the

Microsoft Exchange Server and the CDO for Microsoft Windows and makes sure that the cdo.dll file you install

is compatible with your Microsoft Exchange Server.

Practice Recommendation

Wireless calendar synchronization

Remove all calendar entries from the BlackBerry device

1. In the BlackBerry® Device Manager, double-click the Backup and Restore icon.

2. Click Advanced.

3. In the Device Databases pane, click the Calendar database.

4. Click the left arrow icon.

5. In the Device File Databases pane, click the Calendar item.

6. Click Delete.

7. Click Yes.

8. Click Close.

Turn on calendar synchronization

1. In the BlackBerry® Device Manager, double-click Synchronize.

2. On the Configuration tab, click Configure synch.

3. Select the Calendar check box.

4. Click OK.

5. Click Close.

Reset the BlackBerry device calendar on the BlackBerry device

Users must be running BlackBerry® Device Software version 4.0 or later to perform this task.

1. Remove any incorrect or unwanted entries from the Microsoft® Outlook® calendar.

2. On the BlackBerry® device, in the calendar program, click Options.

3. Set the Wireless Synchronization field to No.

4. Click Save.

5. In the calendar program, click Options.

6. Set the Wireless Synchronization field to Yes.

7. Click Save.

The wireless synchronization of Microsoft Outlook entries to the BlackBerry device might take several minutes to

complete. The following factors impact the speed of the synchronization process:

• number of calendar entries users have

• number of attendees a meeting entry contains

• number of calendar entries that are not synchronized correctly on the BlackBerry device

• the size of the users’ calendar folders in their Microsoft® Exchange mailboxes

Users can continue to use the Microsoft Outlook calendar or the BlackBerry device calendar during the wireless

calendar synchronization process.

BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory

Fixed issues for the BlackBerry Enterprise Server for

Microsoft Exchange

This section lists calendar issues that are fixed in BlackBerry® Enterprise

Server for the following Microsoft Exchange versions 4.0.x and 4.1.x.

Version 4.1.6

Wireless calendar synchronization

SDR179314 In BlackBerry® Enterprise Server versions 4.1 SP5 and earlier, users could not access the availability status for other

BlackBerry device users (for example, busy, free, or tentative) if there were different versions of the Microsoft®Exchange®

Server running in their environment.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

SDR166523 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, in some cases, if users deleted a recurring meeting using their

BlackBerry device, the series was not deleted in Microsoft®Outlook®.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

SDR158481 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users deleted a meeting while the BlackBerry device was outside

of a wireless coverage area, the meeting was not deleted in the calendar on their BlackBerry device when they returned to a

wireless coverage area.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

SDR153045 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, searching for a recurring meeting that did not have a specified

end date, caused an increase in CPU usage in Microsoft Outlook.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

SDR149681 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, in some cases, if users deleted calendar entries from Microsoft

Outlook, the entries were not deleted from their BlackBerry device.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

SDR148865 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users deleted multiple instances of a reoccurring meeting in

Microsoft Outlook, in some cases, the exclusion dates list in the CalSyncState table entry became corrupted. If users made

subsequent updates to the reoccurring meeting in Microsoft Outlook, the updates did not synchronize to their BlackBerry

device.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

SDR144876 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users changed the end date of a recurring meeting, and then a

recipient subsequently changed his or her status from “Accepted” to “Tentative” in Microsoft Outlook, the update for the

meeting was sent as a blank text email message to the meeting organizer’s BlackBerry device. The update remained as

“Accepted” instead of “Tentative” in the calendar on the recipient’s BlackBerry device.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

SDR139833,

SDR130287

In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users added a new recipient or forwarded a recurring meeting

with exceptions, the attachment table in the meeting instance was empty in the calendar on the recipient’s BlackBerry device.

In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

Wireless calendar synchronization

Version 4.1.5

Wireless calendar synchronization

SDR180982 In BlackBerry®Enterprise Server versions earlier than 4.1 SP5, if users deleted a meeting in Microsoft®Outlook®, in some

cases, the meeting was not deleted in the calendar on the BlackBerry device after the device was synchronized over the

wireless network.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR183409 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users added a meeting by dragging the meeting occurrence

from their computer into Microsoft Outlook, the BlackBerry Messaging Agent wrote an error in the log file even though the

meeting delivery was successful.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR187281,

SDR183222,

SDR176765

In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users scheduled a meeting using their BlackBerry device, in

some cases, the BlackBerry Calendar Synchronization Tool created duplicate entries for the meeting in Microsoft Outlook.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR155980 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users responded to a meeting request using their BlackBerry

device, the meeting was not added in the calendar on the BlackBerry device. The meeting would only appear in Microsoft

Outlook. If users accepted the meeting in Microsoft Outlook, the meeting synchronized successfully to the calendar on the

BlackBerry device.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR145770 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users added another BlackBerry device user to a recurring

meeting and then sent a meeting update to that user, the BlackBerry Messaging Agent wrote a

“CDOCalendar::GetRIMMeetingReq - GetMeetingCorrelation (0x80004005) failed ” error message in the log file even

though the meeting delivery was successful.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR144817 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users accepted a meeting, in some cases, duplicate calendar

entries appeared on their BlackBerry device and in Microsoft Outlook indicating that the meeting was both accepted and

accepted tentatively.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR142565 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users scheduled a meeting in October 2007, the meeting

appeared 1 hour ahead of the scheduled time on a recipient’s BlackBerry device.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR142458 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users accepted a calendar update with an assigned category,

the category did not appear on their BlackBerry device or in Microsoft Outlook.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved because categories can no longer be assigned

to incoming email or calendar updates.

SDR137122 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if a meeting that occurred more than 30 days in the past was

updated and resent using Microsoft Outlook, the meeting was deleted in the calendar on the recipients’ BlackBerry devices.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR133046 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users scheduled a recurring meeting using Microsoft®

Outlook® Web Access, and then updated meeting time using their BlackBerry device, the start time of the meeting was not

synchronized correctly with Microsoft Outlook Web Access. This resulted in the meeting spanning a 24-hour period.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

SDR131900 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users declined an out-of-date meeting request and then

accepted the most recent meeting update, the meeting instance was removed from the calendar on their BlackBerry device.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory

SDR103119 In BlackBerry Enterprise Server versions earlier than 4.1 SP4, if a a CAL_ERROR_PAGER_RESET error caused synchronization

process to stop, the BlackBerry Enterprise Server did not automatically re-initiate the synchronization process. The

synchronization process had to be restarted manually.

In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

Wireless calendar synchronization

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