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Big Chill, Inc. warrants your Big Chill appliance (“product”) purchased in the U.S. and Canada and installed in
residential properties for normal residential use.
What Is Covered
Subject to the specific conditions and limitations below, this warranty covers parts and/or labor necessary to repair
or replace any part of the product that contains defects in materials and workmanship.
One-Year Warranty
For one (1) year from the date of installation, this warranty covers all parts and labor necessary to repair or
replace any part on the product except for the Cosmetic Warranty below.
Cosmetic Warranty
Big Chill offers a seven-day cosmetic warranty from the date of delivery on all deliveries. The Owner must report
cosmetic imperfections within this seven-day period, supported by pictures and note “subject to inspection” at the
time of delivery.
Limitations of Coverage
The replacement of a part under this warranty does not extend the warranty period.
Warranty service outside normal business hours and in areas beyond 50 miles one way from an authorized service
provider. The owner will be responsible for any and all costs associated with additional mileage, non-standard service or
overtime, and special equipment required to remove the product so service may be performed.
This warranty is null and void:
If the product is removed from where it was originally installed.
If the original factory installed serial number is altered or removed from the product.
What Is Not Covered
This warranty does not cover, and specifically excludes:
Product installed or used in any commercial or other non-residential property such as, but not limited to, day
care facilities, fire stations, hotels, nursing homes, rentals, vacation properties, etc.
Installation related issues including improper badge placement or installation inconsistent with the product
specifications/installation instructions.
Damage or repairs caused by alterations or modifications, abuse, misuse, neglect, or improper installation,
mounting, handling, operation, maintenance, or storage.
Normal adjustments after installation and setup.
Normal wear, care, and maintenance of the product as described in the use and care manual.
Service calls to educate the customer on the proper use and care of the product.
Consumable parts such as water filters.
Damage or repairs caused by unauthorized service or repairs, including unauthorized adjustments or
calibrations performed on the product.
Accidental or intentional damage.
Damage or repairs as a result of natural disasters, fires, floods, earthquakes, winds, lightning, corrosive
atmosphere, loss of electrical power to the product for any reason, or other conditions beyond Big Chill’s
control.
Damage or repairs caused by alteration for outdoor use.
Damage or repairs caused by the use of harsh chemicals or cleaning products improperly applied.
Liability or responsibility for damage to surrounding property including cabinetry, floors, ceilings, etc.
Consequential or incidental damage, including but not limited to food or medicine loss, restaurant meals, etc.
The terms of this warranty provide for repair of the product only. If the product cannot be repaired, Big Chill, at its
sole discretion, will determine whether to exchange the product.
Please see the Arbitration Clause and Related Provisions, which affect your legal rights. The Arbitration Clause is
available at www.bigchill.com.
Warranty