Biamp Tesira SERVER Guía

How to reset a Tesira device to factory defaults

The factory reset feature quickly clears all user data from Tesira devices, restoring them to their factory default settings.

The article covers the effects of a factory reset and how to reset several Tesira devices.

Reset Effects

User data

The factory reset permanently clears all user data from your Tesira device. If you need to keep the configuration file,

please save it to a PC before performing the reset. The configuration file cannot be recovered from any Biamp Tesira

device once the reset has been performed.

A factory reset also erases the device's Event Logs. The log of a factory-reset device contains its first boot-up sequence.

Network settings

The factory reset procedure will affect the networking settings of your Tesira device.

The Host Name will change back into the default format: for example TesiraForte01234567. The device description will

be emptied.

The factory default setting for all Tesira devices is to obtain an IP address automatically. In this mode, the device will

first try to contact a DHCP server in order to request an IP address from it. If no DHCP server is present on the network,

the device automatically assigns itself a link-local IP address.

DHCP

When using a DHCP server, the assigned IP address depends on the DHCP server's configuration.

Link-local

A link-local IP address is self-assigned when a DHCP server is not present on the network. Expressed in CIDR notation,

a link-local IP address is an IP address in the block:

https://support.biamp.com/Tesira/Miscellaneous/How_to_reset_a_Tesira_device_to_factory_defaults

Updated: Wed, 14 Dec 2022 12:16:18 GMT

169.254.0.0/16

In other words, it will be an address in the form:

IP Address:

Subnet Mask:

169.254.xxx.xxx

255.255.0.0

(169.254.0.1 to 169.254.255.254)

Resetting Tesira Devices

Tesira servers

The SERVER and SERVER-IO have a recessed reset button on the rear of the unit.

1. First, locate the left-most card slot (slot 3 on a SERVER and Slot 14 on a SERVER-IO).

2. Next, locate the small hole directly above the Primary RJ45 network socket and directly below the green GPIO

connector. The reset button is recessed just inside.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 10 seconds and then release. The reset process will begin after a few

moments.

TesiraFORTÉ

The TesiraFORTÉ has a recessed reset button on the rear of the unit.

https://support.biamp.com/Tesira/Miscellaneous/How_to_reset_a_Tesira_device_to_factory_defaults

Updated: Wed, 14 Dec 2022 12:16:18 GMT

1. First, locate the RS232 connector on the left of the unit.

2. Next, locate the small hole approximately 1 inch (2 cm) to the left of the RS232 connector. The reset button is

recessed just inside.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 10 seconds and then release. The reset process will begin after a few

moments.

Rack-mount expander

The EX-MOD audio expander has a recessed reset button on the rear of the unit.

1. First, locate the RJ45 network socket on the left of the unit.

2. Next, locate the small hole approximately 1/2-inch (1.5 cm) directly to the right of it. The reset button is recessed

just inside.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 10 seconds and then release. The reset process will begin after a few

moments.

Mini Expanders - Audio

Audio expanders have a recessed reset button on the rear of the unit.

1. First, locate the RJ45 network socket on the left of the unit.

2. Next, locate the small hole 1/2"-inch (1.5 cm) directly to the right of it. The reset button is recessed just inside.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 10 seconds and then release. The reset process will begin after a few

moments.

https://support.biamp.com/Tesira/Miscellaneous/How_to_reset_a_Tesira_device_to_factory_defaults

Updated: Wed, 14 Dec 2022 12:16:18 GMT

Mini Expander - Logic

Logic expanders have a recessed reset button on the rear of the unit.

1. First, locate the RJ45 network socket on the left of the unit.

2. Next, locate the small hole directly to the left of it. The reset button is recessed just inside.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 10 seconds and then release. The reset process will begin after a few

moments.

TEC-1

The TEC-1 has a reset option that can be accessed in the onboard configuration menu.

1. First, remove the rear panel of the TEC-1 and connect it to a PoE source.

2. Locate the two pins of the "locksmith" header, found in the bottom right corner of the printed circuit board.

3. The configuration menu can be enabled by briefly shorting the two pins of the "locksmith" header, using a jumper

or any metal object. Note: A jumper, if used, must be removed to resume normal operation after the factory reset

has completed.

4. Use the scroll to highlight the reset icon (the exclamation mark inside the circular arrow) and press the Select

button. Scroll to Yes and press the Select button again. The reset process will begin immediately.

https://support.biamp.com/Tesira/Miscellaneous/How_to_reset_a_Tesira_device_to_factory_defaults

Updated: Wed, 14 Dec 2022 12:16:18 GMT

TEC-X

The TEC-X has a reset button on the back of the unit. You will only need to press it once while it is operating. It will reset

the unit to factory default and DHCP network configuration.

HD-1

The HD-1 has a recessed reset button on the bottom of the unit.

1. First, locate the RJ45 network socket on the bottom.

2. Next, locate the small hole directly to the left of it. The reset button is recessed just inside.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 3 seconds and then release. The reset process will begin after a few

moments.

https://support.biamp.com/Tesira/Miscellaneous/How_to_reset_a_Tesira_device_to_factory_defaults

Updated: Wed, 14 Dec 2022 12:16:18 GMT

Note: After the reset process, the display indicates "Configuring Network Interface..." and set itself to automatic IP

addressing. The HD-1 will now obtain an IP address from a DHCP server or uses the "Link Local" configuration scheme.

TesiraCONNECT

The TesiraCONNECT audio expander has a recessed reset button on the rear of the unit.

1. First, locate the power port on the right side of the unit.

2. Next, locate the small hole approximately 1/2-inch (1.5 cm) directly to the left of it. The reset button is recessed just

inside.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 10 seconds and then release. The reset process will begin after a few

moments.

Note: This process resets the IP address to DHCP and disables Telnet, SSH, and RSTP options for the

TesiraCONNECT.

https://support.biamp.com/Tesira/Miscellaneous/How_to_reset_a_Tesira_device_to_factory_defaults

Updated: Wed, 14 Dec 2022 12:16:18 GMT

Tesira NPX Paging Stations

The Tesira NPX series Paging Stations have a recessed reset button on the rear of the unit.

1. First, locate the lower-left sticky foot of the unit.

2. Next, peel back the foot trying to retain as much adhesive and rubber stuck to the unit so as the foot can be re-

used. The reset button is recessed just inside, towards the upper-right-most position of the footing.

3. Find a suitable tool to insert into the hole and gently push the button - you should feel a small click as the button

depresses slightly.

4. Press and hold the reset button for at least 10 seconds and then release. The reset process will begin after a few

moments.

Note: This process resets the IP address to DHCP, clears any Page Code assignment, and removes any security

applied to the device.

https://support.biamp.com/Tesira/Miscellaneous/How_to_reset_a_Tesira_device_to_factory_defaults

Updated: Wed, 14 Dec 2022 12:16:18 GMT

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