BBPOS WisePad 2 Plus Manual de usuario

Magstripe, EMV and NFC Card Reader

with integrated thermal printer

WisePad™ 2 Plus

www.bbpos.com

Support Operating Systems:

iOS, Android, WindowsPhone 8, MS Windows

STEP 1

Open the paper compartment by gently lifting the lever

and pulling it towards the rear of the terminal (Refer to

Fig. 1.1)

STEP 2

After discarding the packing material on the paper roll,

t the paper roll in the compartment with paper feeding

underneath the roll. The correct placement of paper is

critical. (Refer to Fig. 1.2)

STEP 3

Gently close the printer cover until a“click”is heard.

(Refer to Fig. 1.3)

STEP 4

Remove excess paper by tearing it along the serrated

cutting edge.

Caution: Please use paper approved by the manufacturer. If not, it

may cause damages to the printer.When installing paper, the user

needs to be cautious of the serrated metal cutting edge.

Paper Roll Installation Method

“BEEP” 2 “BEEP”s

Transaction completed

First LED ashing

Standby mode Error, please retry

~BEEP~

NFC Status Indicators

First LED ON

Ready for tapping card

LEDs ON in consecutive order

Reading card information

4 LEDs ON + “BEEP”

Card reading process

successfully completed

1100 2200 XXXX 5522

Member

Since

Valid

From

00/00

Valid

Thru

00/00

Cardholder Name

CREDIT CARD

1100 2200 XXXX 5522

Member

Since

Valid

From

00/00

Valid

Thru

00/00

Cardholder Name

CREDIT CARD

NFC LED indicators

LED indicator

Power / Setting button,

Up / Paper Feed button,

Down / Reprint button

ENTER button

CLEAR button

Thermal printer

Receipt cutter

For magstripe

card reading

Micro USB port

for charging &

operation

Secure PIN pad

for PIN input

LCD display

CANCEL button

For EMV card reading

with LED indicator

Index & Accessories (Fig.1)

FRONT

For NFC card reading

Index & Accessories (Fig.1)

Reset button

Battery door

compartment**

Package Contents

Device x 1

USB cable x 1

Rechargeable battery x 1

Paper roll x 1

Quick start guide x 1

BACK

**Remarks: SAM card slot inside the battery compartment. For any questions of SAM card installation, please contact the

ocial distributors to follow up.

Charging contacts

Connect Micro USB charging cable to charge

the device as shown to the right.

Battery Installation And Charging Method

1 2

3 4

SIM and SAM Cards Installation Method

**Please make sure the SIM and SAM cards are facing down.**

SAM card slot

SIM/SAM card slot

To insert or replace the battery, please lift up the latches to remove the battery door.

**WisePad™ 2 Plus is powered by a removableLithium Polymer rechargeable battery. Before rst use, charging is required

for approximately two to three hours.To prevent potential electrical damage to the WisePad™ 2 Plus, please be

recommended to use the Micro USB cable provided with the packaging.

Fig. 1.1

Fig. 1.2

Fig. 1.3

LCD Message Details

WisePad™ 2 Plus Message Description

BBPOS WisePad™ 2 Plus opening screen

STANDBY Waiting for connection via Bluetooth®, WiFi or GPRS

network. WisePad™ 2 Plus enters “SLEEP MODE” if no

operation for 5 minutes

BLUETOOTH ON Bluetooth®is turned on and pairing with

PAIRING NOW .... smartphone or tablet.

CONNECTING NETWORK .... Connecting to WiFi or GPRS network

PROCESSING Transaction is processing

INPUT PIN Remind to enter PIN

INCORRECT PIN Incorrect PIN input, please retry

COMPLETED Transaction is completed

CANCELLATION Transaction is cancelled

TERMINATE Transaction is terminated

DECLINED Transaction is declined

MSR SUCCESS Succeeds to swipe card

MSR FAIL Fails to swipe card

NO ICC No ICC card is inserted/detected

NO RESPONSE Time out message for no card is inserted or swiped

INSERT CARD Remind to insert ICC card

SWIPE CARD Remind to swipe magstripe card

NFC Remind to tap card

ACCEPTED Transaction is successful

POWER OFF? Conrm or decline to turn o the WisePad™ 2 Plus

Troubleshooting

Device cannot be paired

Problems Recommendations

Display turned o

automatically

Device lost the connection

with your smartphone or

tablet when the device is

auto-o.

• Please press & hold the power on/o button to

restart your device.

• Please check if you can nd the device’s “Serial

Number” (Shown on the back of device) in the

“Scanned Device List” of your smartphone or tablet.

• The display may turn o after enter the “SLEEP

MODE” to save power. Please press and hold the

power on/o button to restart it.

• The device may be out of power, please use the USB

cable to recharge it, then retry.

• Please press and hold the power on/o button to turn

on the device again. The device will automatically

connect with your smartphone or tablet again.

• The device may be at lower battery level, please use

the USB cable to recharge it, then retry.

• Please ensure the device or smartphone/tablet is

within the reception range.

Device cannot read your card

successfully through NFC

reading

• Please check if your card supports NFC payment.

• Please ensure if your card is placed within 4cm

range on top of the NFC marking.

• Please take out your NFC payment card from wallet

or purse for payment to avoid any interference.

Product Specications

Functions • EMV chip card reader (ISO 7816 compliant class A, B, C card)

• Triple track magnetic stripe card reader

• NFC reader (EMV contactless, ISO 14443A/B)

• Thermal printer

• Secure PIN pad

• Thermal printer

• Over-the-air rmware update

• Over-the-air key update

• Over-the-air terminal conguration

Display Backlit dot-matrix LCD display

Buttons 10 numerical buttons, enter, cancel & clear buttons,

power/setting button, up/paper feed button,

down/reprint button

Communication Interface mPOS mode - Bluetooth® 2.1, Micro USB

Standalone mode - WiFi, GPRS (optional) /3G (optional)

Connectivity Dual SAM cards OR

single SAM card & single SIM card if with GPRS/3G

Thermal Printer

- Paper Width 58mm / 2.28inch

- Eective Printing 48mm

- Paper Roll Diameter Max 30mm / 1.18inch (can print 60 receipts with

printing length 10mm per receipt)

- Resolution 8 dots/mm, 384 dots/line

- Sensor Paper and cover open sensor, low battery

Power & Battery Lithium polymer rechargeable battery 1300mAh, 3.7V

Charging Via Micro USB or charging contacts

(Charging cradle optional)

LED indicator • Ready for magstripe card swiping - LED on

• Ready for ICC card insertion - LED on

NFC LED Indicator • Connecting with POS terminal - First LED ashing

• Ready for NFC Reading - First LED on

• Success Reading - 4 LEDs on in consecutive order

• Transaction Completed - One “BEEP” sound

• Errors - Two “BEEP” sound

• Power o - All LEDs o

Key Management DUKPT, MK/SK

Encryption Algorithm TDES

Swipe Speed 15cm/sec - 100cm/sec

Battery Life Above 1200 EMV transactions, or above 4000 magnetic

card swipe transactions, or above 700 EMV contactless

transactions, or 12 hrs BLE broadcasting for one fully charge

Support Operating Systems Android 2.1 or above, iOS 6.0 or above,

Windows Phone 8, MS Windows

Operating Temperature 0°C – 45°C (32°F – 113°F)

Operating Humidity Maximum 95%

Storage Temperature -20°C - 55°C (-4°F – 131°F)

Storage Humidity Maximum 95%

Product Size 155 x 78 x 38.4mm (approx.) /

6.1 x 3.07 x 1.51inch (approx.)

Product Weight 280g / 9.9oz (approx., including Paper Roll)

Device cannot read your

card successfully

• Please ensure your phone/tablet is supported model

for this device’s operation.

• Please swipe or insert card with a more constant speed.

Device has no response • Please use a paper clip to press the reset button at

the back for reboot.

Device cannot read your

card successfully

• Please check if the device has power when operating

and ensure devices are connected.

• Please check if the application instructs to swipe or

insert card.

• Please ensure that there is no obstacle in the card slots.

• Please check if the magstripe or chip of the card is

facing the right direction when swiping or inserting

card.

STEP 2

Press“ ” to enter the Setting Menu (Fig. 2.2), press“1” to

enter the Connection Menu (Fig. 2.3). Then, choose one

of connection methods by pressing:

- “1”to connect WiFi or

- “2”to connect Cellular (GPRS/3G)

After network is successfully connected, WisePad™ 2 Plus

will enter the Transaction Menu (Fig. 2.4).

Quick Start Procedures

Sale Operation

Standalone Mode (Model: WPP22, WPP23)

STEP 1

Press and hold“ ” to turn on WisePad™ 2 Plus until

“STANDBY” is shown (Fig. 2.1).

STEP 1

In Transaction Menu (Fig. 3.1), press “1”to start the Sale

Operation.

STEP 2

Enter amount, then press“ ” to conrm (Fig. 3.2).

Fig. 2.2 - Setting Menu

Fig. 2.3 - Connection Menu

Fig. 2.4 - Transaction Menu

Fig. 3.1 - Transaction Menu

Fig. 3.2 - Enter Amount

Fig. 2.1 - Standby Mode

STEP 4

When transaction nish, “Approved”is shown (Fig. 3.8).

Then, press“ ” to print receipts.

** Remarks:

If the transaction is not successful, “DECLINED”will be shown on

the display. Then, press“ ” back to Enter Amount page (Fig. 3.2) to

start next transaction.

Fig. 6.7 - Approved

STEP 5

To print merchant receipt (Fig. 3.10), press“ ” to print

merchant receipt. If you don’t need, press “X”.

After nish, you can print customer receipt (Fig. 3.10),

press“ ” to print customer receipt, else press“X” to skip

this step.

Fig. 3.9 - Print Merchant Receipt

Fig. 3.8 - Approved

Fig. 3.10 - Print Customer Receipt

STEP 3

It will display Insert/Swipe screen (Fig. 3.3) and the

device can accept either magstripe or EMV IC card.

Steps of dierent payment methods:

a. Swipe magstripe card (Fig. 3.5)

b. Insert EMV IC card (Fig. 3.6). If you are required to

input PIN, please input via secure PIN pad and

press “ ” to conrm.

c. Tap NFC card (Fig. 3.7). Success tapping will have beep

sound and LED indication. (Please refer to NFC status

indicators)

** Remarks:

- If you need to cancel the transaction, please press“X” to cancel.

“CANCALLED” will be shown on the display and it will back to

Enter Amount page (Fig. 3.2) to start next transaction.

- If you pay by magstripe card or EMV IC card, please ensure that

the magstripe or EMV chip of the card is facing the right

direction.

- If you pay by using NFC card, please ensure you tap the NFC

payment card within 4cm range on top of the NFC marking.

- If the amount is higher than CVM limit in NFC payment, input

PIN is required.

Fig. 3.3 - Insert/Swipe

Fig. 3.4 - Start Payment

1100 2200 XXXX 5522

Member

Since 00 Valid

From00/00 Valid

Thru00/00

JIMMY DONALDSON

CREDIT CARD

Fig. 3.5 - Swipe magstripe card

Fig. 3.6 - Insert EMV IC card

Fig. 3.7 - Tap NFC card

When the amount EXCEED the contactless limit

It will display the Start Payment (Fig. 3.4), the device can

accept one of magstripe, EMV IC and NFC card.

When the amount HAVEN’T EXCEED the contactless limit

Bluetooth

STEP 2

Press and hold “ ” to turn on WisePad™ 2 Plus until

“STANDBY” is displayed on the LCD. And, turn on your

smartphone/tablet Bluetooth®pairing function (Fig. 4.2).

STEP 3

For rst time pairing, open the APP and click “Tap to

connect” (Fig. 4.3). Then, select “WisePad™ 2 Plus” in the

“Select the reader model” pop-up window (Fig. 4.4).

After that, “Device Ready” is shown on the top in Sale page

(Fig. 4.5).

** If you paired the device before, it will automatically pairing to the

device when open the APP.

Quick Start Procedures

Fig. 5.5 - Approved

Fig. 5.6 - Signature

Fig. 4.3

Fig. 4.4

Fig. 4.2

DOWNLOAD

APP

STEP 1

WisePad™ 2 Plus can support iOS (iOS 6.0 or above), Android

(Android 2.1 or above), Windows Phone 8 & MS Windows.

Download and install ocial application from APP Store

(Fig. 4.1).

mPOS Mode (Model: WPP21)

Fig. 4.1

Fig. 5.7 - Receipt

Fig. 4.5 - Sale

WisePad™ 2 Plus (0023)

Charge

Enter amount

No Reader. Tap to connect.

Select the reader model

WisePad™ 2 Plus

CANCEL

Sale Operation

STEP 1

In Sale page (Fig. 4.5), enter amount and press“Charge”.

Fig. 4.5 - Sale

STEP 2

In Payment Method page (Fig. 5.1), press a payment

method which you choose.

When you press“Credit Card”, the APP and the device will

go to Start Payment page (Fig. 5.2).Then, you can use

one of below payment methods to start the transaction.

a. Swipe magstripe card (Fig. 5.3)

b. Insert EMV IC card. If you are required to input PIN

(Fig. 5.4), please input via secure PIN pad and

press“ ” to conrm on device.

c. Tap NFC card (Fig. 5.5). Success tapping will have beep

sound and LED indication. (Please refer to NFC status

indicators)

** Remarks:

- If you would like to change to the other payment method in

Start Payment page (Fig. 5.2), press“Change payment method”.

Then, it will back to Payment Method page (Fig. 5.1) for next

transaction.

- If you pay by magstripe card or EMV IC card, please ensure that

the magstripe or EMV chip of the card is facing the right

direction.

- If you pay by using NFC card, please ensure you tap the NFC

payment card within 4cm range on top of the NFC marking.

- If the amount is higher than CVM limit in NFC payment, input

PIN is required.

Fig. 5.1 - Payment Method

Fig. 5.2 - Start Payment

Fig. 5.3 - Swipe magstripe card

Fig. 5.5 - Tap NFC card

1100 2200 XXXX 5522

Member

Since 00 Valid

From00/00 Valid

Thru00/00

JIMMY DONALDSON

CREDITCARD

Fig. 5.4 - Insert EMV IC card

STEP 3

When transaction nish, “Approved”is shown on the APP

and the device. (Fig. 5.5).

** Remarks:

If the transaction is not successful, “DECLINED”will be shown on

the APP and the device. Then, it will go back to Sale page (Fig. 4.5).

STEP 4

In Receipt page (Fig. 5.7), you can choose email, SMS

and print a receipt.

a. To send a receipt, press“Email” to input the email

address and press“enter”. Then, press“ ”.

b. To SMS a receipt, press“SMS” to input the contact

number and press“enter”. Then, press “ ”.

c. To print a receipt, press“print”.Then, the receipt will

be printed out from the device.

d. If you do not need receipt, press“New Payment” back

to Sale Page (Fig. 4.5) to start another payment.

Fig. 6.7 - Approved

i. Depends on card type.

ii. If amount is exceed the limit.

Under these situations, the APP will go to Signature page

(Fig. 5.6). To sign on white area and then press “Conrm”.

Cardholder’s signature is required under these situations:

Sign here

Conrm

Change payment method

Room 1602, 16/F,Tower 2, Nina Tower, No. 8Yeung Uk Road, Tsuen Wan, Hong Kong

www.bbpos.com

Need Help?

E: [email protected] | T: +852 3158 2585

FCC Caution Statements:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment o and on, the user is encouraged to try to correct the

interference by one of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modications not expressly approved by the party responsible for compliance could

void the user's authority to operate this equipment.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End

user must follow the specic operating instructions for satisfying RF exposure compliance. This transmitter

must not be co-located or operating in conjunction with any other antenna or transmitter.

The mobile device is designed to meet the requirements for exposure to radio waves established by the

Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over

one gram of tissue. The highest SAR value reported under this standard during product certication for use

when properly worn on the body is 1.362W W/kg.

For body operation, this device has been tested and meets FCC RF exposure guidelines when used with any

accessory that contains no metal and that positions a minimum of 15mm from the body. Use of other

accessories may not ensure compliance with FCC RF exposure guidelines.

Caution

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.

is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in

the United States and/or other countries. The Bluetooth®word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners.

All details are subject to change without prior notice.

CAUTION & IMPORTANT NOTES

• Ensure to turn on the Bluetooth®function of your smartphone or tablet

before use.

• Please fully charge your WisePad™ 2 Plus before use.

• Please ensure that you have chosen the desired“Pairing”method of

WisePad™ 2 Plus before to start the connection process.

• Please ensure magstripe/EMV chip of the card is facing the right direction

when swiping or inserting card.

• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred,

microwave, incinerate, paint, or insert foreign object into the device. Doing

any of which will void the Warranty.

• Don’t immerse the device into water and place near washbasins or any wet

locations. Don’t spill any food or liquid on the device. Don’t attempt to dry

the device with external heat sources, such as microwave or hair dryer.

• Don’t use any corrosive solvent or water to clean the device. Recommend

using dry cloth to clean the surface only.

• Don’t use any sharp tools to point the internal components or connectors,

doing which may lead to malfunction and void the Warranty.

• Don’t try to disassemble the device to repair. Please contact your dealer for

repair and maintenance.

Revise v.4 / 20170322

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