Avaya Definity 8410D Manual de usuario

8410D Telephone Guide

Abbreviated Dialing

To program or reprogram an AD button:

1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access

codes you want to program.

2. Pick up the handset.

{dial tone}

3. Press Menu and then the softkey below Prog (if available on your display).

or, Press Program.

or, Dial the Program code *0.

{dial tone}

4. Press the AD xxxxx button to be programmed.

{dial tone}

5. Dial the phone number, extension, or feature access code you want to store (up to 24 digits).

If you are programming an outside number, be sure to include a trunk code, if applicable.

6. Press #.

{confirmation tone}

7. If you want to program another button, repeat Steps 4 through 6.

8. Hang up or press Drop to end programming.

To place an AD call:

1. Press the selected AD xxxxx button.

{ringback tone}

To program a number into a personal list:

1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access

codes you want to store as items on your personal list(s).

2. Pick up the handset.

{dial tone}

3. Press Menu and then the softkey below Prog (if available on your display).

or, Press Program.

or, Dial the Program code *0.

{dial tone}

4. Dial the Personal List number (1, 2, or 3).

{dial tone}

5. Dial the list item (1, 2, 3...).

{dial tone}

6. Dial the number you want to store (up to 24 digits).

If you are programming an outside number, be sure to include a trunk code, if applicable.

7. Press #.

{confirmation tone}

8. If you want to store additional items on the same list, repeat Steps 5 through 7. If you want to

store items on another list, press Drop and return to Step 1.

9. Hang up or press Drop to end programming.

To place a call using an AD list:

1. Press Pers List, Grp List, or Sys List.

{dial tone}

or, Dial the appropriate Abbreviated Dialing List code:

List 1 #7

List 2 #8

List 3 #9

2. Dial the desired list item (1, 2, 3...).

{ringback tone}

Call Forwarding All Calls

To temporarily redirect all calls:

1. Press Menu while on-hook or off-hook, then press the softkey below CFrwd (if available on

your display).

or, Press Call Fwd while on-hook or off-hook.

or, Dial the Call Forward code *2 while on-hook or off-hook.

{dial tone}

2. If you have console permission and are not forwarding your own calls, dial the extension number

whose calls are to be forwarded.

{dial tone}

3. Dial the extension or phone number where calls are to be sent.

{confirmation tone}

4. Hang up.

To cancel Call Forwarding:

1. Press Menu while on-hook, then press the softkey below CFrwd (if available on your display).

{dial tone}

or, Press Call Fwd while on-hook.

or, Dial the Call Forward Cancel code #2 while on-hook.

{confirmation tone}

Call Pickup

To answer a call placed to your pickup group when your phone is idle:

1. Press Menu and then the softkey below CPkUp (if available on your display).

or, Press CallPickup.

or, Dial the Call Pickup code *7.

Conference

To add another party to a call:

1. Press Conf.

{dial tone}

2. Dial the number of the new party and wait for an answer.

3. You can discuss the call privately with the new party at this time. If the line is busy or there is no

answer, press the fluttering call appearance button to return to the call on hold.

4. Press Conf again.

5. Announce the call.

6. To establish additional conference connections, repeat Steps 1 through 5.

To add the call on hold to another call to which you are connected:

1. Press Conf.

{dial tone}

2. Press the call appearance button of the call on hold.

3. Press Conf again.

4. Announce the call.

To drop the last party added to a conference call:

1. Press Drop.

Directory

To search the directory for a name:

1. Press Menu and then the softkey below Dir (if available on your display).

or, Press Directory.

2. Key in the selected name using the dial pad: last name, comma (use *), first name or initial.

3. Press Next Msg for each successive directory name you wish to see.

4. To search for a new name, return to Step 1.

5. To exit the directory, press Exit.

To place a call to the name displayed on the directory:

1. Lift the handset.

2. While the name is shown, press Call Disp.

Display, Softkeys, and Control Buttons

To enter softkey mode:

There are three separate feature option screens. Each of these screens allows you to select from four

different features.

You can enter Softkey Mode by pressing the Display Control button labeled Menu. The following is an

example of a feature option screen.

LWC CnLWC AutCB Timer

The top line of each feature option screen shows you the status of each feature. An arrow appears above

the feature name or abbreviation if that feature is active. If there is no arrow above the feature, the

feature is not active.

The second line on each feature option screen shows the features you can access. To use any of these

features, you must press the softkey below the feature name or abbreviation. For example, on the feature

option screen shown previously, you can leave a message for another extension to call you back by

pressing the softkey below LWC (the Leave Word Calling feature). If you want to cancel the message,

press the softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of four features, press the display control button labeled Next; to move back a screen,

press the display control button labeled Prev. Press Next or Prev until the feature you want to use

appears on the second line.

The default features for the three feature option screens are shown below. These are the 12 softkey

features that are available when the telephone is shipped from the factory.

LWC CnLWC AutCB Timer

CFrwd CPark DayTm Pcall

Prog Pause Mark Wait

Press Exit at any time to exit Softkey Mode and return to Normal Mode.

Other Softkey Features

The feature option screens show the 12 default softkey features; those features that can be accessed with

the softkeys when the telephone is initially installed. Following is a list of these alternate features and

the feature abbreviation associated with each.

Abbreviation

Feature

Abbreviated Dialing buttons (can be multiple buttons)

Cnslt

Consult

Count

ACD Stroke Count (can be up to 10 buttons)

CPkUp

Call Pickup

Dir

Directory*

Excl

Manual Exclusion

IAuto

Automatic Intercom

IDial

Dial Intercom

Inspt

Inspect

Last

Last Number Dialed

RngOf

Ringer Off

SAC

Send All Calls

SFunc

Abbreviated Dialed Special Function

Spres

Abbreviated Dialing Suppress

Stats

ACD Agent Statistics

Stop

Abbreviation Dialing Stop/Indefinite Wait

View

Stored Number

*Call Display should be administered if access to System Directory is provided. It is also desirable for

Next Display to be administered.

To activate features using the softkeys:

Note: Priority Calling is used in this example.

1. Press Menu.

2. Press Next.

3. To use the Priority Calling feature, press the softkey below PCall and then dial the extension.

When both parties hang up from the call, the arrow above PCall disappears.

Drop

To disconnect from a call:

1. Press Drop.

{dial tone}

Hold

To put a call on hold:

1. Press Hold.

To return to the call on hold:

1. Press the call appearance button of the call on hold.

To answer a new call while active on another:

1. Press Hold.

2. Press the call appearance button of the incoming call.

Inspect

To see who is on hold while on a call:

1. Press Menu and then the softkey below Inspt (if available on your display).

or, Press Inspect.

2. Press the call appearance button of the call on hold.

3. To return to the call on hold, press Exit then the call appearance button for the call on hold.

Last Number Dialed (Redial)

To automatically redial the last number dialed:

1. Press Menu while on-hook or off-hook, then press the softkey below Last (if available on your

display).

or, Press LastDialed while on-hook or off-hook.

or, Dial the Last Number Dialed code *9 while on-hook or off-hook.

Transfer

To send the present call to another number:

1. Press Transfer.

{dial tone}

2. Dial the number to which the call is to be transferred.

{ringback tone}

3. Remain on the line and announce the call. If the line is busy or there is no answer, return to the

call on hold by pressing its call appearance button.

4. Press Transfer again.

5. Hang up.

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