Avaya one-X Quick Edition Manual de usuario
Implementing Avaya one-X®
Communicator
Release 6.2 FP6
April 2015
© 2014 Avaya Inc.
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License type(s)
Named User License (NU). You may: (i) install and use the Software
on a single Designated Processor or Server per authorized Named
User (defined below); or (ii) install and use the Software on a Server
so long as only authorized Named Users access and use the
Software. “Named User”, means a user or device that has been
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corporate function, or a directory entry in the administrative database
utilized by the Software that permits one user to interface with the
Software.
Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
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Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
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result in substantial additional charges for your telecommunications
services.
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Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: http://support.avaya.com, or such successor site as
designated by Avaya.
Contact Avaya Support
See the Avaya Support website: http://support.avaya.com for product
or Hosted Service notices and articles, or to report a problem with
your Avaya product or Hosted Service. For a list of support telephone
numbers and contact addresses, go to the Avaya Support website:
http://support.avaya.com (or such successor site as designated by
Avaya), scroll to the bottom of the page, and select Contact Avaya
Support.
Contents
Chapter 1: Introduction............................................................................................................ 6
About this guide...................................................................................................................... 6
Related documents.................................................................................................................. 6
Accessing Online Help............................................................................................................. 6
Avaya Mentor videos............................................................................................................... 7
Support.................................................................................................................................. 7
Supported languages............................................................................................................... 7
Chapter 2: Setting up Avaya one-X® Communicator............................................................ 9
Installation overview................................................................................................................ 9
Installation worksheet.............................................................................................................. 9
Downloading Avaya one-X® Communicator ............................................................................ 10
Installing Avaya one-X® Communicator in manual mode........................................................... 10
Installing Avaya one-X® Communicator in Silent mode............................................................. 11
Installing Avaya one-X® Communicator in administrative mode................................................. 13
Repairing Avaya one-X® Communicator ................................................................................. 13
Modifying Avaya one-X® Communicator ................................................................................. 14
Chapter 3: Auto-configuring Avaya one-X® Communicator............................................... 15
Chapter 4: Configuring Avaya one-X® Communicator using the Setup wizard ............... 16
Chapter 5: Configuring the general settings manually....................................................... 18
Configuring telephony settings................................................................................................ 18
Telephony screen field descriptions.................................................................................. 18
Configuring login settings....................................................................................................... 19
Login screen field descriptions.......................................................................................... 19
Configuring personal call feature............................................................................................ 20
Personal call screen field descriptions............................................................................... 20
Configuring messaging settings.............................................................................................. 20
Messaging screen field descriptions.................................................................................. 21
Configuring conference settings.............................................................................................. 21
Conference screen field descriptions................................................................................. 22
Configuring mobile account settings........................................................................................ 22
Mobile Account screen field descriptions........................................................................... 22
Configuring instant messaging and presence settings.............................................................. 23
IM and Presence screen field descriptions......................................................................... 23
Configure security settings..................................................................................................... 24
Checking the certificate details......................................................................................... 25
Selecting the client identity certificate................................................................................ 26
Security screen field descriptions...................................................................................... 26
Configuring offline call journaling settings................................................................................ 27
Offline call journaling screen field descriptions................................................................... 27
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Configuring outgoing call settings........................................................................................... 28
Outgoing Calls screen field descriptions............................................................................ 28
Configuring phone number settings......................................................................................... 30
Phone Numbers screen field descriptions.......................................................................... 30
Configuring call handling settings............................................................................................ 30
Call Handling screen field descriptions.............................................................................. 31
Configuring dialing rules settings............................................................................................ 31
Dialing Rules screen field descriptions.............................................................................. 32
Configuring audio settings...................................................................................................... 33
Audio screen field descriptions......................................................................................... 33
Configuring video settings...................................................................................................... 34
Video screen field descriptions......................................................................................... 35
Configuring public directory settings........................................................................................ 36
Public Directory screen field descriptions........................................................................... 36
Configuring preferences settings............................................................................................ 38
Preferences screen field descriptions................................................................................ 39
Configuring desktop integration settings.................................................................................. 40
Desktop Integration screen field descriptions..................................................................... 41
Configuring Hot Keys............................................................................................................. 42
Hot keys screen field descriptions..................................................................................... 43
Configuring network settings.................................................................................................. 43
Network screen field descriptions...................................................................................... 44
Configuring advanced settings................................................................................................ 44
Advanced screen field descriptions................................................................................... 45
Chapter 6: Upgrading the Avaya one-X® Communicator ................................................... 46
Chapter 7: Configuring virus scan settings......................................................................... 47
Modifying virus scan settings.................................................................................................. 47
Chapter 8: Uninstalling Avaya one-X® Communicator from Microsoft Windows
Control Panel........................................................................................................................... 48
Contents
April 2015 Implementing Avaya one-X® Communicator 5
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Chapter 1: Introduction
About this guide
This Implementing Avaya one-X® Communicator guide describes how to download, install, and
configure Avaya one-X® Communicator.
This guide refers to other Avaya products in the context of how they integrate with Avaya one-X®
Communicator. You can get detailed information about these products from the Avaya Web site at
http://www.avaya.com/support.
Related documents
Additional documentation includes:
•Avaya one-X® Communicator Overview and Planning
•Administering Avaya one-X® Communicator
•Using Avaya one-X® Communicator
•Avaya one-X® Communicator Quick Start Guide
•Avaya one-X® Communicator Centralized Administration Tool Guide
• Avaya one-X® Communicator Online Help (Integrated with the application)
To obtain these documents and documents about other Avaya products mentioned in this guide,
see the Avaya Web site at http://www.avaya.com/support.
Accessing Online Help
Procedure
1. Click the Menu icon on the Avaya one-X® Communicator user interface.
2. Select Help Contents.
Alternatively, press the F1 key on your computer keyboard when the application is in focus.
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Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya
products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com, select the
product name, and select the videos checkbox to see a list of available videos.
• To find the Avaya Mentor videos on YouTube, go to http://www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
on the site.
Note:
Videos are not available for all products.
Support
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date documentation,
product notices, and knowledge articles. You can also search for release notes, downloads, and
resolutions to issues. Use the online service request system to create a service request. Chat with
live agents to get answers to questions, or request an agent to connect you to a support team if an
issue requires additional expertise.
Supported languages
Avaya one-X® Communicator user interface and user documents are available in the following
languages:
• English
• Chinese, Simplified
• Dutch
• French, Parisian
• German
Avaya Mentor videos
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• Italian
• Japanese
• Korean
• Portuguese, Brazilian
• Russian
• Spanish, Latin American
Introduction
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Chapter 2: Setting up Avaya one-X®
Communicator
Installation overview
There are threeAvaya one-X® Communicator installation modes:
• Manual installation: In the Manual installation mode, you install the software yourself. You
gather the required information from your system administrator and then follow the procedures
given in this guide to download, install, and configure Avaya one-X® Communicator on your
computer.
• Silent installation: In the Silent installation mode, your system administrator deploys Avaya
one-X® Communicator on your computer according to the configured parameters. You must
use the Silent installation mode to install Avaya one-X® Communicator in a Citrix environment.
• Administrative installation: In the Administrative installation mode, your system administrator
extracts Avaya one-X® Communicator components and installs the components individually.
Installation worksheet
Make sure that your computer meets all the hardware, software, and connectivity requirements. For
more information, see End User Requirements, chapter on Deployment Planning, in Overview and
Planning for Avaya one-X® Communicator Guide on the Avaya Support web site http://
www.avaya.com/support.
Gather the following information from the system administrator:
Information type Information to be gathered Notes
Site-specific Avaya one-X® Communicator protocol - whether SIP or H.
323
Product integrations required
Personal URL of Avaya one-X® Client Enablement Services and your
login ID and password if you want to integrate Avaya one-X®
Communicator with Avaya one-X® Client Enablement
Services
Table continues…
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Information type Information to be gathered Notes
For H.323 protocol: your extension and password on the
server running as feature server and the IP address
assigned to Procr or CLAN of that server
For SIP protocol: Your extension and password on the
server running as feature server, the Transport Type, and
the IP address assigned to the asset card of Session
Manager or Avaya Aura® System Manager and the domain
name
IM and Presence server IP address if you want to use the
Instant Messaging features
Downloading Avaya one-X® Communicator
Procedure
1. Using your web browser, go to http://www.avaya.com/support.
2. In the navigation pane on top of the screen, click Products.
3. In the Enter Product Name text box, type Avaya one-X® Communicator.
4. From the Latest Downloads section, select the file you want to download.
5. If you did not register as a PLDS user, complete a one-time registration.
6. Download the Avaya one-X® Communicator Zip file.
7. Extract the contents of the Zip file.
Installing Avaya one-X® Communicator in manual mode
Before you begin
Close all dependent applications before you install Avaya one-X® Communicatorand extract the files
from the Avaya one-X® Communicator application zip file . See Downloading Avaya one-X
Communicator on page 10 for more details.
If your computer does not have Microsoft .NET Framekwork 4, Avaya one-X® Communicator
downloads and installs Microsoft .NET Framekwork 4 on your computer during installation. In
environments that use proxy servers for access to external websites, the Avaya one-X®
Communicator installshield attempts to use the manual proxy settings from Internet Explorer. A
limitation in the Installshield prevents it from using automatic proxy detection or automatic proxy
configuration scripts. If a proxy server is used to access external websites and the .NET Framework
4 is not installed, perform any one of the following:
• Configure the manual proxy settings in Internet Explorer.
Setting up Avaya one-X® Communicator
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Otros manuales para one-X Quick Edition
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Tabla de contenidos
Otros manuales de Teléfono móvil de Avaya
