Atos Unify OpenScape CP410 Manual de usuario

Unify OpenScape

Desk Phone CP

Atos Unify

OpenScape Desk Phone

CP410

User Guide HFA

A31003-C1000-U148-01-7619

2 Important information

Important information

For safety reasons, the telephone should only be supplied with power:

lusing the original power supply unit.

lover a LAN with PoE (Power over Ethernet), which complies with the IEEE

802.3af standard.

Never open the telephone. Should you encounter any problems, consult your

administrator.

Use only original accessories.

The use of other accessories is hazardous and will render the warranty, extended

manufacturer's liability and the CE and other markings invalid.

Trademarks

The device conforms to the EU Directive as attested by the CE marking. The CE

Declaration of Conformity and, where applicable, other existing declarations of

conformity as well as further information on regulations that restrict the usage

of substances in products or affect the declaration of substances used in

products can be found in the Unify Expert WIKI at http://wiki.unify.com/

http://wiki.unify.com in the section "Declarations of Conformity".

The adjacent symbol indicates that any electrical and electronic products

installed and sold in countries of the European Union to which the WEEE2 Dir-

ective 2012/19/EU applies should be disposed of separately from the municipal

waste stream in appropriate collection systems.

Information concerning the proper disposal of your Unify product in the busi-

ness-to-business market segment is available from your local sales rep-

resentative in Unify or partner sales.

Software update

During a software update, the phone must not be disconnected from the power supply unit or the

LAN. An update action is indicated by messages on the display and by flashing LEDs.

Important information 3

Care and cleaning instructions

lNever spray the phone with liquids as the penetrating fluids can lead to malfunctions or

may damage the device.

lDo not use substances such as alcohol, chemicals, solvents or scouring agents, as these

substances can lead to surface damage.

lClean the phone with a soft and slightly damp cloth.

Online documentation

This document along with additional information is available online at:

https://www.unify.com/ àSupport.

Technical notes, current information about firmware updates, frequently asked questions and

lots more can be found on the Internet at: https://wiki.unify.com/.

Location of the telephone

lThe telephone may only be operated using the LAN cabling internally in the building. The

device should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for

100Mbps or Cat-6 for 1000Mbps. Make sure in the building installation that this cable

shielding is earthed.

lWhen using the additional Wi-Fi dongle CP10 when connecting the phone to the network,

make sure that the network security standards (e.g. encryption) and availability are met

lThe telephone is designed for operation in a protected environment within a temperature

range of 5°C to 40°C.

lDo not install the telephone in a room where large quantities of dust accumulate; this can

considerably reduce the service life of the telephone.

lDo not expose the telephone to direct sunlight or any other source of heat, as this is liable

to damage the electronic components and the casing.

lDo not install the telephone in bathrooms or shower rooms.

Product-oriented environmental protection

Unify is committed in terms of its product strategy to bringing environmentally friendly products

to market, taking account of the entire product life cycle. Unify strives to acquire the relevant

environmental labels for its products in the event that the environmental label programs permit

qualification for individual Unify products.

4 Important information

Energy Star

ENERGY STAR is a US Environmental Protection Agency voluntary program

that helps businesses and individuals Save money and protect our climate

through superior energy efficiency.

Products that earn the ENERGY STAR prevent greenhouse gas emissions by

meeting strict energy efficiency criteria or requirements set by the US Envir-

onmental Protection Agency.

Unify is an ENERGY STAR partner participating in the ENERGY STAR program for Enterprise Serv-

ers and Telephony.

The Unify products OpenScape Desk Phones have earned the ENERGY STAR. Learn more at

energystar.gov

License information

For further information about EULA (End User License Agreement) and Open Source licenses,

consult your administrator or the web-based management (WBM).

Contents 5

Contents

Important information 2

Trademarks 2

Software update 2

Care and cleaning instructions 3

Online documentation 3

Location of the telephone 3

Product-oriented environmental protection 3

License information 4

General information 14

About this manual 14

Displays for describing operation 14

Service 17

Intended use 18

Telephone type 18

Speakerphone quality and display legibility 18

Single-line telephone/ multi-line telephone 18

Remote configuration for cloud service providers 19

Connect the telephone 19

From factory defaults to operational telephone 19

Entering the “Deployment PIN” 19

Starting the remote configuration 20

Cancelling the remote configuration 20

Getting to know the OpenScape Desk Phone CP410 21

The user interface of the phone 21

Function keys 22

Fixed function keys 23

Programmable function keys on the phone 23

Navigation keys 24

Audio controls 25

Dialpad 26

Display 29

Display brightness 29

6 Contents

Display contrast 29

Home screen 30

Displays on the status line for adjusting the volume 37

Voicemail 38

Adjusting the display angle 38

Different display interfaces 38

Context-dependent displays 41

Actions with function keys 41

Action via dialpad 41

Actions with navigation keys 42

Ports on the underside of the phone 43

Threading the connection cables 44

How to use network connections 44

Using the USB port 45

About key modules 45

Function keys on the key module 45

Key module KM410 46

Key module KM710 47

Updating the phone 48

Operating the OpenScape Desk Phone CP410 49

Conversations 49

Opening details of a conversation or conducting a call 50

Creating or editing conversations 51

Searching for conversations 53

Filtering conversations 56

Displaying the history of a conversation 57

Deleting conversations 57

Marking all conversations as read 58

Telephony interface 59

Telephony view 59

Programmable function keys 60

Programmable keys on the key module 60

Answering machine (“Voicemail”) 61

Inline notification 61

Display of the inline notification 62

Shortened inline notification 62

Contents 7

Cancelling inline notification 63

Settings menu 63

User settings 63

Administrator settings 65

Configuring the phone default settings 66

Adjusting the display brightness 66

Screen saver 66

Activating the screen saver 67

Uploading images for the screen saver 67

Setting the screen saver activation interval 67

Setting the “Landing screen” 69

Audio settings 70

Switching to a ringer beep 70

Pattern melody 70

Pattern sequence 70

Room character 71

Open listening mode 71

Setting the headset port use 72

Special ringers 73

Activating or deactivating the ringer 74

Tone and indication with unsecured voice connection 74

Adjusting the default volumes 75

Adjusting the key clicking sound 75

Call settings 77

Call waiting 77

Allowing call waiting 78

Central speed dial numbers 79

Speed dial with extension 79

Individual speed dial numbers 79

Connecting to OpenScape UC 80

Programming the function keys 81

About programming a key 81

List of available functions 81

Programming a key 82

8 Contents

Labelling function keys 83

Setting up a selected dialling key 84

Resetting all assigned functions to keys 84

How to program a function key with “Send URL” 85

Deleting an assigned function from a key 85

Making calls 86

Incoming calls 86

Answering a call via the handset 86

Answering a call via the loudspeaker (speakerphone mode) 86

Answering a call via the headset 87

Direct station selection keys 88

Answering a call with the DSS key 90

Accepting calls for a member of the team 90

Selectively picking up a call 91

Addressed via speakerphone (direct speaking) 91

Switch microphone on/ off 91

Ending a call 92

Dialling/ Calling 92

Dialling with handset off the hook 92

Dial with the handset on hook 93

Dialling with a connected headset 94

Choose from conversations 94

Calling with a direct station select (DSS) key 95

Redialling 95

Calling back a missed call 95

Using speed dial 96

Forwarding calls 97

Use call forwarding 98

Setting up call forwarding via the call forwarding menu 98

Configuring local call forwarding 98

Activating immediate call forwarding 99

Using callback 99

Saving a callback 99

Accepting a callback 100

Checking or deleting a saved callback 100

During a call 100

Contents 9

Activating or deactivating the microphone 100

Changing the volume 100

Switching from handset to speakerphone mode 101

Switching from speakerphone mode to the handset 101

Switching from headset to speakerphone mode 101

Open listening to the room 102

Parking a call 102

Placing a call on hold 103

Being on hold 103

Call second participant (consultation) 103

Transferring a call 104

Accepting a second call (call waiting) 104

Carry out DTMF suffix/ dial tone 105

Rollover 105

Making calls via multiple lines (“multi-line”) 106

Line keys 106

Line usage 107

Meaning of LEDs on line keys 107

Preview 107

Accepting calls on the line keys 108

Activating and deactivating ringing mode (call) 109

Forwarding calls for lines 109

Ring transfer 109

Dialling with line keys 110

Automatic line seizure 110

Manual line seizure 110

Call waiting with a direct station select (DSS) key 111

During a call 111

Holding calls on line keys 111

Holding and accepting a call on a line key 111

Exclusively holding and accepting a call on a line key 112

Directed line pick-up 112

Saved number redial for a particular line (stored phone number) 112

Most recent extension number dialled for a particular line 113

Saving an extension number for redialling 113

Line mailbox 113

10 Contents

Retrieving messages 113

Identifying the line used 114

Ending connection on a line key 115

Entering a call on a line (three-way) 115

Allowing or preventing entry 115

Witness or tape connection 117

Accepting calls for the manager in the secretarial office 117

Accepting calls for the manager during a call 117

Switching calls directly to the manager 118

Accepting calls on the manager’s phone 118

Accepting a call for another managementor secretarial team 119

Using the second phone for the manager 119

Activating or deactivating the second call for the manager 119

Using the buzz function 120

Messenger calls 120

Setting a representative for the secretarial office 120

Group calls / hunt group 121

Switch group calls on or off 121

You belong to a hunt group or group call group 121

You belong to multiple groups 121

Accepting calls for a team member 122

Connecting call 122

Other settings and functions 124

Energy saving mode 124

Setting daylight saving time 124

Setting the difference between daylight saving and standard time 125

Enabling automatic daylight saving time 125

Displaying the date and time settings 126

Save appointments 126

Appointment function 126

Save reminders 126

Delete saved reminders 127

Using timed reminders 127

Using a different phone for a call in the same way as your own 127

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