AT&T MERLIN MAIL Manual de usuario

AT&T

999-510-137

Issue 1, July 1990

MERLIN MAIL

™

VOICE MESSAGING SYSTEM

Installation and

Implementation Guide

for MERLIN® II

Communications System

Release 3

Issue 1

Printed in USA

NOTICE

The information in this document is subject to change without notice. AT&T

assumes no responsibility for any errors that may appear in this document.

MERLIN is a registered trademark of AT&T.

MERLIN MAIL is a trademark of AT&T.

Phillips is a registered trademark of the Phillips Screw Company.

The MERLIN MAIL™ Voice Messaging System is not

intended for use with the MERLIN II Attendant.

FCC Notification and Repair Information

This equipment is registered with the Federal

Communications Commission (FCC) in accordance with

Part 68 of its rules. In compliance with those rules, you are

advised of the following:

MEANS OF CONNECTION:

Connection to the

telephone network shall be through a standard network

interface jack USOC RJ11C. These USOCs must be

ordered from your Telephone Company.

This equipment may not be used with party lines or

coin telephone lines.

NOTIFICATION TO THE TELEPHONE COMPANIES:

Before connecting this equipment, you or your equipment

supplier must notify your local telephone company’s

business office of the following:

The telephone numbers you will be using with this

equipment.

The appropriate registration number and ringer

equivalence number (REN) which can be found on the

back or bottom of the control unit.

●

You must also notify your local telephone company if and

when this equipment is permanently disconnected from

the line(s).

Repair Instructions:

If you experience trouble because

your equipment is malfunctioning, the FCC requires that

the equipment not be used and that it be disconnected

from the network until the problem has been corrected.

Repairs to this equipment can only be made by the

manufacturers, their authorized agents, or by others who

may be authorized by the FCC. [In the event repairs are

needed on this equipment, please contact the

AT&T National Service Assistance Center (NSAC) at

1-800-628-2888.]

Rights of the Local Telephone Company: If this

equipment causes harm to the telephone network, the local

telephone company may discontinue your service

temporarily. If possible, they will notify you in advance.

But if advance notice is not practical, you will be notified

as soon as possible. You will also be informed of your

right to file a complaint with the FCC.

Your local telephone company may make changes in its

facilities, equipment, operations, or procedures that affect

the proper functioning of this equipment. If they do, you

will be notified in advance to give you an opportunity to

maintain uninterrupted telephone service.

INTERFERENCE INFORMATION NOTICE:

FCC Rules require that you be notified of the following:

●

This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instructions in this manual

and the

MERLIN MAIL System Installation and

Implementation Guide,

may cause interference to radio

comnunications.

This equipment has been tested and found to comply

with the limits for a Class A computing device

pursuant to Subpart J of Part 15 of FCC Rules, which

are designed to provide reasonable protection against

such interference when the equipment is operated in a

commercial environment.

Operating this equipment in a residential area is likely

to cause interference, in which case the user, at his or

her own expense, will be required to do whatever is

necessary to correct the interference.

Contents

Chapter 1: Installation

Installing the MERLIN MAIL System

1-1

Hardware Requirements

1-2

Installing the MERLIN MAIL System Unit

1-4

Performing the Installation Acceptance Tests

1-7

Upgrading to a Four-Port Configuration

1-7

Chapter 2: Required Settings

Required Settings

2-1

Conventions

2-1

Hints and Shortcuts

2-2

Configuring the MERLIN II R3 System

2-3

Setting the MERLIN MAIL System Parameters

2-7

Chapter 3: System Greetings

Automated Attendant Greetings

3-1

Recording the Day and Night Greeting

3-1

Recording a Call Answer Greeting

3-3

Recording a Voice Mail Greeting

3-4

Chapter 4: Call Handling

Call Handling Methods

4-1

Selecting Immediate Call Handling

4-1

Selecting Delayed Call Handling

4-6

Selecting Fax Call Handling

4-10

Selecting After Hours Call Handling

4-11

Chapter 5: Automated Attendant Service

5-1

5-2

5-4

5-6

6-1

6-3

6-4

7-1

7-2

7-3

7-4

7-7

8-1

Providing Automated Attendant Service

Changing the Touch-Tone Gate Setting

Creating Announcements

Creating Submenus

Creating the Main Menu

Chapter 6: Call Answer Service

Providing Call Answer Service

Providing Button Coverage

Providing Group Coverage

Personal Coverage

Chapter 7: Post-lmplementation Steps

Programming Helpful Features

Programming Auto Dial Buttons

Programming a Delete Message Button

Programming a Return Message Button

Performing Acceptance Tests

Checking the Automated Attendant Service

Checking the Call Answer Service

Chapter 8: Troubleshooting

Troubleshooting

Glossary

Index

MERLIN MAIL System Menu Tree

List of Figures

Figure

1-1

The MERLIN MAIL system (front view)

1-2

The MERLIN MAIL system basic configuration

1-3

The MERLIN MAIL system (back view)

1-4

The MERLIN MAIL system modem

Page

1-1

1-3

1-5

1-6

Chapter 1: Installation

Installing the MERLIN MAIL System

1-1

Hardware Requirements

1-2

Environmental Considerations

1-4

Installing the MERLIN MAIL System Unit

Performing the Installation Acceptance Tests

1-4

1-7

Upgrading to a Four-Port Configuration

1-7

Installing the Voice Processing Card

1-7

Installing the MERLIN MAIL System

The MERLIN MAIL™ system is available in two-port and

four-port configurations. Each voice processing card has

two ports that connect to a Basic Telephone (012) Module

and appear as single line sets to the MERLIN® II R3

system.

Cover Screws

Reset Button

On/Off

(disabled)

Switch

FIGURE 1-1 The MERLIN MAIL system (front view).

Each model has four hours of message storage capacity.

The MERLIN MAIL system unit also has an RS-232-C

serial port to support remote maintenance.

Installing the MERLIN MAIL System

1-1

Hardware Requirements

The following equipment is required to install the

MERLIN MAIL system:

Processor

Must be a 517C7 module. If it is a 517B7, upgrade it

to a 517C7 module.

Feature Module

Must be a 517G6 Release 3 Feature Module.

●

Basic Telephone (012) Module

The 012 module used for connecting the

MERLIN MAIL system ports to the MERLIN II R3

system must be model 517C13.

Ring Generator

If the 012 module is in the

basic carrier,

the power

supply module in it must contain the ring generator

module. If the 012 module is in the

expansion carrier,

then the ring generator must be in the expansion

carrrier’s power supply module.

Figure 1-2 shows the basic configuration for the

MERLIN MAIL system.

1-2 Installing the MERLIN MAIL System

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